Scientific Help Desk Specialist
1 week ago
At The EMMES Corporation, we are seeking a highly skilled Scientific Help Desk Associate to join our team. As a key member of our support team, you will provide exceptional customer service and technical support to our clients.
Job SummaryThis role will work in a help desk environment, delivering support for software supporting clinical research in an immune-oncology context. You will be responsible for managing inbound and outbound calls, identifying customer needs, and providing application support for user account creation and password reset.
Responsibilities- Manage inbound and outbound calls in accordance with Service Level Agreements
- Identify customers' needs, clarify information, and utilize the knowledge database to answer questions
- Enter and manage all contracts in ticketing system for tracking
- Triage and route tickets to the appropriate stakeholder for resolution
- Provide application support for user account creation and password reset
- Drafts and updates policy process, procedure, work instruction, knowledgebase article, and other documents working under the direction of the appropriate subject matter experts
- Bachelor's degree and two (2) years of progressive experience in the use of complex information systems or delivery of training
- Previous experience in a customer support role
- Moderate level of genomic, medical, and clinical trial experience/knowledge
- Strong communication skills along with active listening
- Strong interpersonal skills, ability to apply empathy during customer interactions
- Familiarity with ServiceNow or equivalent ITSM tools
- Customer focus
- 2+ years of Phone Support experience
- Strong knowledge of Windows 10/11 and Microsoft 365
- Basic Application troubleshooting experience
At The EMMES Corporation, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
- Tuition Reimbursement
- 401k Retirement Plan
- Work From Home Anywhere in the US
- Maternal/Paternal Leave
- Casual Dress Code & Work Environment
We are an equal opportunity affirmative action employer and do not discriminate in our selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
-
Help Desk Manager
2 weeks ago
Rockville, Maryland, United States Global Alliant Inc Full timeJob Title: Help Desk ManagerGlobal Alliant, Inc. is seeking a highly skilled Help Desk Manager to join our team. As a Help Desk Manager, you will be responsible for leading a team of technical support specialists and ensuring that customer service is timely and accurate on a daily basis.Responsibilities:Manage a team of technical support specialists to...
-
Help Desk Manager
2 weeks ago
Rockville, Maryland, United States Global Alliant Inc Full timeJob Title: Help Desk ManagerGlobal Alliant, Inc. is seeking a highly skilled Help Desk Manager to join our team. As a Help Desk Manager, you will be responsible for leading a team of technical support specialists and ensuring that customer service is timely and accurate on a daily basis.Key Responsibilities:Manage the Help Desk team and evaluate...
-
Help Desk Specialist
7 days ago
Rockville, Maryland, United States Leidos Full timeJob SummaryWe are seeking a skilled Help Desk Analyst to join our team at Leidos. As a Help Desk Analyst, you will be responsible for providing technical support to end users, troubleshooting issues, and resolving problems in a timely and efficient manner.Key ResponsibilitiesProvide Help/Service Desk support to end users on a variety of issues.Identify,...
-
Help Desk Specialist
2 weeks ago
Rockville, Maryland, United States Precise Software Solutions, Inc. Full timeJob Title: Help Desk RepresentativeWe are seeking a highly motivated and experienced Help Desk Representative to join our team at Precise Software Solutions, Inc. As a Help Desk Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Provide Tier 1 support to clients by...
-
Help Desk Specialist
3 days ago
Rockville, Maryland, United States Precise Software Solutions, Inc. Full timeJob Title: Help Desk RepresentativeWe are seeking a highly motivated and experienced Help Desk Representative to join our team at Precise Software Solutions, Inc. as a full-time remote employee.About the Role:The ideal candidate will provide Tier 1 support to our customers by resolving user inquiries and issues at the first point of contact, and escalating...
-
Help Desk Support Specialist
1 week ago
Rockville, Maryland, United States Leidos Full timeJob Title: Help Desk AnalystLeidos is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will provide technical support to end-users, troubleshoot issues, and resolve problems in a timely and efficient manner.Key Responsibilities:Provide Help/Service Desk support to end-users on a variety of issues.Identify, research, and...
-
Help Desk Support Specialist
2 weeks ago
Rockville, Maryland, United States Precise Software Solutions, Inc. Full timeJob Title: Help Desk RepresentativeJoin Precise Software Solutions, Inc. as a Help Desk Representative and be part of our team that delivers quality services and solutions to government organizations.About the Role:We are seeking a highly motivated and experienced Help Desk Agent to support our cloud-based multi-tiered help desk operations, specifically...
-
Help Desk Support Specialist
4 days ago
Rockville, Maryland, United States Leidos Full timeJob SummaryWe are seeking a skilled Help Desk Analyst to join our team at Leidos. As a Help Desk Analyst, you will provide technical support to end-users, troubleshoot issues, and resolve problems in a timely and efficient manner.Key ResponsibilitiesProvide Help/Service Desk support to end-users on a variety of issuesIdentify, research, and resolve technical...
-
Help Desk Support Specialist
4 days ago
Rockville, Maryland, United States Leidos Full timeJob SummaryLeidos is seeking a skilled Help Desk Analyst to provide technical support to end users on a variety of issues. As a Help Desk Analyst, you will be responsible for identifying, researching, and resolving technical problems, as well as providing assistance with password resets, VPN issues, and troubleshooting Microsoft Office Suite, Windows 7/10,...
-
Help Desk Support Specialist
1 week ago
Rockville, Maryland, United States Leidos Full timeJob Title: Help Desk AnalystDescriptionLeidos is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our end-users, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to end-users via phone, email,...
-
Service Desk Specialist
2 weeks ago
Rockville, Maryland, United States Kelly Full timeJob Title: Service Desk TechnicianKelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers. We are seeking a skilled Service Desk Technician to support the National Institutes of Health (NIH) in Rockville, MD. This is an on-site position.Job Summary:This is a full-time contract position that...
-
IT Service Desk Manager
2 weeks ago
Rockville, Maryland, United States Kelly Full timeJob Title: IT Service Desk ManagerKelly Government Solutions is a strategic supplier and business partner to the federal government and its key suppliers. We are seeking a highly skilled IT Service Desk Manager to support the National Institutes of Health (NIH) in Rockville, MD. This is an on-site position.This is a full-time contract position that...
-
Customer Solutions Specialist
4 weeks ago
Rockville, Maryland, United States Thermo Fisher Scientific Full timeCustomer Solutions and Product Management InternshipAt Thermo Fisher Scientific, we're committed to empowering our employees to grow and learn in a culture that values diversity and inclusion. As a Customer Solutions and Product Management Intern, you'll have the opportunity to gain real-world business experience and build your network before graduation.Key...
-
BioProduction Account Manager
3 weeks ago
Rockville, Maryland, United States Thermo Fisher Scientific Full timeAbout the RoleThe Account Manager position is a critical component of the commercial organization supporting the BioProduction Division portfolio. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving growth in our designated territory.Key...
-
Help Desk Professional
1 month ago
Rockville, Maryland, United States LCG, Inc. Full timeJob SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at LCG, Inc. as a member of our IT support team. The successful candidate will provide technical support to our clients, troubleshooting and resolving issues related to desktop, laptop, and mobile devices.Key ResponsibilitiesProvide end-user support for a variety of...
-
Product Management Intern
1 month ago
Rockville, Maryland, United States Thermo Fisher Scientific Full timeJob DescriptionJob Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Solution Specialist. As a key member of our global customer solutions and product management organization, you will play a critical role in supporting our customers' needs and driving business growth.Key Responsibilities:Collaborate...
-
Help Desk Support Specialist
2 weeks ago
Rockville, Maryland, United States Creative Financial Staffing Full timeIT Helpdesk Technician RoleThis is an on-site position, and only local candidates will be considered for this role. The expected salary range is $60,000 - $65,000+ (depending on experience).Why Choose This IT Helpdesk Technician Opportunity?This role offers a hands-on experience in a dynamic and supportive educational environment.There are opportunities for...
-
Service Desk Associate
3 weeks ago
Rockville, Maryland, United States Planet Fitness Full time{"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our...
-
Service Desk Associate
4 days ago
Rockville, Maryland, United States Planet Fitness Full timeJob Title: Service Desk OvernightWe are seeking a highly motivated and customer-focused Service Desk Overnight to join our team at Planet Fitness. As a Service Desk Overnight, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key...
-
Information Specialist
2 weeks ago
Rockville, Maryland, United States Axle Full timeJob Title: Information SpecialistWe are seeking a highly skilled and detail-oriented Information Specialist to join our team at Axle, a bioscience and information technology company. The successful candidate will be responsible for managing and disseminating information, conducting research, and providing support to internal teams and external...