Help Desk Specialist
7 days ago
We are seeking a skilled Help Desk Analyst to join our team at Leidos. As a Help Desk Analyst, you will be responsible for providing technical support to end users, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities- Provide Help/Service Desk support to end users on a variety of issues.
- Identify, research, and resolve technical problems.
- Diagnose data communications problems using specialized tools, test equipment, and software utilities.
- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track, and monitor problems to ensure timely resolution.
- Have deep knowledge of commonly-used IT concepts, practices, and procedures within a particular field.
- Coordinate cross-tier integration to ensure consistent and repeatable processes.
- Help drive decisions on administrative or operational matters and ensure operations' effective achievement of objectives.
- An Associate's degree and a minimum of 1 year experience.
- Ability to obtain ITILv4 Foundation Certification, no later than 120 days after the hire date.
- Knowledge in 2 OR more of the following: Windows, MS Office, Troubleshooting, Logging Tickets, A+, Network + OR Security +.
- Must be able to obtain an NRC Public Trust Security Clearance prior to start.
- Due to contract requirements, U.S. Citizenship OR U.S. Permanent Residence is required.
Leidos is a Fortune 500 company aimed at embracing and solving some of the world's most pressing challenges. Through science and technology, Leidos makes the world safer, healthier, and more efficient.
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