Federal Client Relationship Manager
2 weeks ago
Position Summary: We are seeking a proficient Federal Account Manager to enhance our communication and engagement with federal clients and prospects. The ideal candidate will possess a robust background in managing relationships with current and prospective federal and state agencies. While specific responsibilities may differ based on the nature of the federal/state clients, the core duties typically include:
Key Responsibilities:
- Relationship Development: Cultivating and sustaining strong connections with federal clients is crucial. This entails regular interactions to comprehend their requirements and striving to fulfill those needs.
- Opportunity Identification: The Federal Account Manager must have a thorough understanding of the company's offerings and how they can serve federal clients effectively. They should be adept at pinpointing new avenues for the company to deliver value.
- Account Planning: The Account Manager will devise strategic account plans aimed at expanding and retaining business with federal clients. This includes formulating and executing sales strategies, managing budgets, and establishing key performance indicators.
- Customer Service Excellence: Ensuring that clients receive outstanding customer service is essential. This involves promptly addressing inquiries, resolving issues, and managing client expectations.
- Internal Coordination: The Federal Account Manager will collaborate closely with internal teams, including sales, marketing, and product development, to guarantee optimal solutions for federal clients.
- Contract Negotiation: The Federal Account Manager will engage in contract negotiations with federal clients, covering pricing and service terms, including both Fixed Bid and Staff Augmentation contracts.
- Industry Awareness: Staying informed about industry trends and shifts in government regulations that may affect the company's federal client relationships is vital.
- Administrative Management: The Federal Account Manager will oversee administrative responsibilities such as tracking client interactions, maintaining records, and reporting on key performance metrics.
Additional Responsibilities:
- Assist in organizing events, including company-hosted gatherings, client events, and conferences.
- Conduct market analysis to gauge demand and assess the competitive landscape within government agencies.
- Manage departmental budgets and expenditures effectively.
- Supervise the department, including team leadership and mentorship.
- Provide regular reports to senior leadership, focusing on measurable outcomes and return on investment.
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