Customer Service Representative

7 days ago

Charleston, West Virginia, United States Food Lion Full time

Fulfill your career aspirations with Food Lion, a leading grocery retailer on the East Coast As a Sales Associate, you will be at the forefront of providing exceptional customer service, ensuring a seamless shopping experience for our valued customers.

Your primary responsibilities will include greeting customers warmly, efficiently unloading groceries from carts, and accurately scanning orders. You will also handle transactions, maintain cash control, and keep the work environment tidy and organized.

By joining our team, you will contribute significantly to creating a positive atmosphere in our stores. If you possess strong communication skills, a friendly demeanor, and a commitment to delivering outstanding customer service, we invite you to apply.

Duties and Responsibilities:
  • Deliver prompt, accurate, and friendly service to enhance customer satisfaction
  • Address each customer by name to build rapport
  • Loading and unloading groceries from carts to belts for efficient bagging
  • Inspecting every cart and under all baby seats for forgotten items prior to completing the order
  • Applying correct bagging procedures according to bag type
  • Scanning customers' orders and processing transactions as per standard procedure
  • Avoid engaging in personal conversations with colleagues when customers are present
  • Following procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
  • Resolving issues and correcting errors
  • Maintaining awareness and calling for assistance when necessary to serve customers effectively
  • Quickly checking prices for accuracy
  • Showing courtesy and assisting colleagues
  • Wearing the Food Lion uniform with apron, along with a name tag, during work hours, maintaining a neat and clean appearance adhering to the Food Lion dress code
  • Collecting shopping carts from the parking lot and cart corrals using the tether strap as per standard practice
  • Ensuring the workstation and front-end area remains tidy and well-presented
  • Reporting any register malfunctions to the Customer Service Manager or Store Manager
  • Ensuring the MVP savings center KIOSK is stocked with paper and functioning correctly
  • Complying with all company policies, guidelines, and standard practices
  • Identifying and rectifying potential hazards that could lead to associate or customer injuries
  • Notifying Quality Assurance of any cleaning concerns or maintenance requirements on the front end
  • Completing computer-based training (CBT) and training aid courses successfully
  • Carrying out additional tasks as assigned

We offer a competitive salary of $38,000 - $50,000 per year, based on experience. Additionally, we provide opportunities for growth, a comprehensive benefits package, and a supportive work environment.

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