Customer Service and Financial Aid Manager

7 days ago


Charleston, West Virginia, United States College of Charleston Full time
Job Overview

This role combines customer service expertise with financial aid knowledge to create a seamless experience for students, parents, and external partners. The ideal candidate will possess excellent communication skills, a strong understanding of Title IV regulations, and the ability to multitask in a fast-paced environment.

Responsibilities
  • Serve as the primary point of contact for customers, clients, and partners by responding to daily correspondence and inquiries regarding financial aid.
  • Administer the Department database of inquiries and FAQs to ensure messaging consistency and compliance for internal and external partners.
  • Counsel students and parents on financial aid matters, perform needs analysis, and make adjustments to awards based on analytical information.
  • Coordinate all verifications for enrollment & professional judgment assignments, process verifications as needed for the student population, and assigned by yearly File Review Distribution.
  • Oversee the daily operations and staffing coverage of the reception area, maintain and troubleshoot communication systems, train and evaluate staff, and support the Director with office training activities.
  • Represent the College of Charleston at professional meetings and organizations related to financial aid and student development.
  • Support the Director and Financial Aid leadership with development and updating of departmental forms and website content to ensure consistent messaging, federal and state compliance, and effective customer support.
Requirements

The ideal candidate will have a Bachelor's degree in business management or accounting, plus 2 years of experience in student financial aid or student employment in higher education administration. Relevant experience in business management, public administration, or administrative services may be substituted for the required work experience. Training and supervisory experience is helpful.

Skills and Qualifications
  • Excellent math and analytical skills along with a solid understanding of Title IV regulations.
  • Possess excellent verbal, communication, and customer service skills.
  • Must be able to multi-task and prioritize workload, with frequent interruptions.
  • Must have understanding of FERPA regulations.
  • Experience with Banner Financial Aid and Microsoft Word and Excel is a plus.
Benefits
  • Insurance: Health/Dental/Vision
  • Life Insurance
  • Paid Leave: Sick/Annual/Parental
  • Retirement
  • Long Term Disability
  • Paid Holidays
  • Free CARTA Bus Service
  • Employee Tuition Assistance Program (ETAP)
  • Employee Assistance Program (EAP)
  • Full Benefits Package - Click Here

The estimated salary range for this position is $46,782-$48,000 per year, commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background and credit check.



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