Customer Experience Liaison

4 weeks ago


Walnut Creek, California, United States Children's Hospital & Research Center Oakland Full time
Job Summary: We are seeking a highly organized and detail-oriented Customer Experience Associate to provide exceptional support to our department. This role involves carrying out standard and complex office procedures, interacting with various stakeholders, and serving as the primary point of contact for hospital personnel, employees, vendors, and administration.

Key Responsibilities:

* Provide secretarial and clerical support to the department
* Maintain accurate records and files
* Respond to inquiries and resolve issues in a timely and professional manner
* Collaborate with team members to achieve departmental goals
* Utilize computer software and electronic medical records to perform tasks

Requirements:

* High School Diploma or equivalent
* 1 year of experience in a medical office or customer service role
* Proficiency in Microsoft Office and data entry
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team

Working Conditions:

* Sit for up to 8 hours/day
* Stand/Walk for 3-6 hours
* Bend/Stoop for up to 3 hours
* Reach for up to 3 hours
* Use of UE/Grasp for up to 8 hours
* Lift/Push/Pull up to 15 lbs

This role requires the ability to hear alarms, clients, and/or instructions. The ability to see accurately from 20 inches to 20-ft is also necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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