Retail Technology Administrator
21 hours ago
We are seeking a highly skilled Retail Technology Administrator to join our team at Pei Wei. As a key member of our technology team, you will be responsible for managing and maintaining our NCR Aloha POS system, ensuring seamless operations and exceptional customer experiences.
Key Responsibilities:- Menu Configuration and Management: Develop and update restaurant menus within the NCR Aloha POS system, ensuring accurate pricing, item descriptions, and menu categories.
- Omni-Channel Menu Mapping: Configure and maintain menu mappings across various channels, including in-restaurant, online ordering, and third-party delivery platforms.
- Digital Shopper Experiences: Enhance digital shopper experiences by optimizing online ordering processes and interfaces, implementing digital promotions, discounts, and loyalty programs.
- Punchh Loyalty Mappings: Integrate and manage Punchh loyalty programs within the NCR Aloha POS system, configuring loyalty rewards, points accumulation, and redemption processes.
- Kitchen Display System (KDS) Management: Configure and maintain the kitchen display system to ensure optimal performance, monitoring KDS to ensure orders are correctly displayed and processed.
- Experience: 5+ years' experience with the NCR suite of products, including Aloha POS, kitchen display systems, configuration center (CFC), and command center (CMC).
- Education: Bachelor's degree in a related discipline or equivalent combination of education and experience.
- Competencies: Strong analytical and problem-solving skills, ability to multitask effectively, excellent written and verbal communication skills, and strong customer relationship skills.
- Position may require talking, hearing, kneeling, walking, crouching, crawling, grasping, pushing, lifting, sedentary work, and visual acuity.
- After hours and weekend shift flexibility is required, with on-call responsibilities.
- Corporate office environment with some travel required.
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