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Senior Field Service Technician
2 months ago
Competitive Weekly Compensation / Comprehensive Benefits Package including 401k Matching, Employee Stock Purchase Plan, and Paid Time Off Accrual
Sign-On Bonus of $5,000
Established in 1965, Herc Rentals stands as a premier provider of equipment rental services across North America, boasting a remarkable revenue of nearly $3.3 billion. Our parent company, Herc Holdings Inc., is publicly traded on the New York Stock Exchange under the ticker symbol 'HRI.' With approximately 428 locations and a workforce of around 7,600 employees, we are dedicated to serving our customers effectively.
Key Responsibilities:
- Implement and uphold a systematic schedule for preventative maintenance of all Herc-owned equipment at long-term customer job sites.
- Supervise and execute oil changes, lubrication tasks, tire replacements, hose repairs, battery changes, and various other services.
- Identify and rectify issues with heavy machinery to guarantee optimal operational conditions at job sites.
- Diagnose and troubleshoot various systems including fuel, electrical, hydraulic, and propane.
- Recondition and replace components to restore equipment to a safe and functional state.
- Educate clients on the proper operation of equipment to minimize future breakdowns.
- Assess problem areas for significant wear and tear and address them to ensure proper equipment usage until the next scheduled maintenance.
- Adhere to all safety protocols at active job sites during repairs and maintenance.
- Maintain a clean and organized work area at job sites.
- Generate timely and detailed service reports and maintenance logs.
- Follow all company policies and procedures diligently.
- Foster positive relationships with clients.
- Perform additional responsibilities as assigned.
As a Senior Field Service Technician, you will be recognized as a master technician, taking on a leadership role in product knowledge and quality standards within the branch. Your mechanical expertise will be pivotal in ensuring that Herc's fleet remains in optimal working condition at customer job sites. Field Service Technicians are dispatched to local job sites throughout the day, working independently without direct supervision, which allows for the development of strong customer relationships while contributing to community growth and improvement.
Qualifications:
- High school diploma or equivalent.
- Proficient in operating and testing equipment such as boom lifts, forklifts, compressors, and various generators.
- Ability to comprehend detailed technical schematics, owner manuals, and product safety labels.
- Possession of a sufficient selection of hand and air/electric tools for repairs and services.
- Willingness to be on call to meet operational demands.
- A valid driver's license.
- Capability to operate various types of vehicles and equipment.
- Timely follow-up with customers.
- Proficient handling of tools in a safe manner.
- Able to lift up to 50 lbs safely.
- Strong attention to detail.
- Excellent customer service skills for effective communication with job site foremen.
- Flexibility to adapt to changing conditions on active job sites.
- Effective interpersonal communication skills.
- Strong written and verbal communication abilities, with basic computer operation skills for work order management.
- Solid computer skills for entering work orders.
- Understanding of time management principles.
- Ability to work and communicate effectively with all levels of the organization.
Hourly wage ranging from $30 to $38, depending on experience.
Job Reference Number: 60393
Herc Rentals is committed to providing its employees with exceptional compensation and benefits packages, which include but are not limited to:
Health Benefits:
Medical, Dental, and Vision Insurance
Life and Disability Coverage
Flexible Spending and Health Savings Accounts
Virtual Health Consultations
24/7 Nurse Support Line
Wellness Programs
Financial Benefits:
401(k) Plan with Company Match
Employee Stock Purchase Program
Work-Life Balance:
Paid Time Off (including Holidays, Vacations, and Sick Days)
Paid Parental Leave
Military Leave Support
Employee Assistance Program
Tuition Reimbursement
Mechanic Tool Reimbursement up to $500 annually
Auto and Home Insurance Discounts
Family Protection:
Company-Paid Life Insurance
Supplemental Life Insurance
Accidental Death and Dismemberment Insurance
Company-Paid Disability Insurance
Supplemental Disability Insurance
Legal Plan
Critical Illness Insurance
Accident Insurance
Herc Rentals is an equal opportunity employer and does not discriminate based on race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.