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Senior Field Service Technician

2 months ago


Austin, Texas, United States Herc Rentals Full time
Monday to Friday Work Schedule

Competitive Weekly Compensation / Comprehensive Benefits Package including 401k Matching, Employee Stock Purchase Plan, and Paid Time Off Accrual

Sign-On Bonus of $5,000

Established in 1965, Herc Rentals stands as a premier provider of equipment rental services across North America, boasting a remarkable revenue of nearly $3.3 billion. Our parent company, Herc Holdings Inc., is publicly traded on the New York Stock Exchange under the ticker symbol 'HRI.' With approximately 428 locations and a workforce of around 7,600 employees, we are dedicated to serving our customers effectively.

Key Responsibilities:
  • Implement and uphold a systematic schedule for preventative maintenance of all Herc-owned equipment at long-term customer job sites.
  • Supervise and execute oil changes, lubrication tasks, tire replacements, hose repairs, battery changes, and various other services.
  • Identify and rectify issues with heavy machinery to guarantee optimal operational conditions at job sites.
  • Diagnose and troubleshoot various systems including fuel, electrical, hydraulic, and propane.
  • Recondition and replace components to restore equipment to a safe and functional state.
  • Educate clients on the proper operation of equipment to minimize future breakdowns.
  • Assess problem areas for significant wear and tear and address them to ensure proper equipment usage until the next scheduled maintenance.
  • Adhere to all safety protocols at active job sites during repairs and maintenance.
  • Maintain a clean and organized work area at job sites.
  • Generate timely and detailed service reports and maintenance logs.
  • Follow all company policies and procedures diligently.
  • Foster positive relationships with clients.
  • Perform additional responsibilities as assigned.
Job Objective:

As a Senior Field Service Technician, you will be recognized as a master technician, taking on a leadership role in product knowledge and quality standards within the branch. Your mechanical expertise will be pivotal in ensuring that Herc's fleet remains in optimal working condition at customer job sites. Field Service Technicians are dispatched to local job sites throughout the day, working independently without direct supervision, which allows for the development of strong customer relationships while contributing to community growth and improvement.

Qualifications:
  • High school diploma or equivalent.
  • Proficient in operating and testing equipment such as boom lifts, forklifts, compressors, and various generators.
  • Ability to comprehend detailed technical schematics, owner manuals, and product safety labels.
  • Possession of a sufficient selection of hand and air/electric tools for repairs and services.
  • Willingness to be on call to meet operational demands.
  • A valid driver's license.
Skills:
  • Capability to operate various types of vehicles and equipment.
  • Timely follow-up with customers.
  • Proficient handling of tools in a safe manner.
  • Able to lift up to 50 lbs safely.
  • Strong attention to detail.
  • Excellent customer service skills for effective communication with job site foremen.
  • Flexibility to adapt to changing conditions on active job sites.
  • Effective interpersonal communication skills.
  • Strong written and verbal communication abilities, with basic computer operation skills for work order management.
  • Solid computer skills for entering work orders.
  • Understanding of time management principles.
  • Ability to work and communicate effectively with all levels of the organization.
Compensation Overview:

Hourly wage ranging from $30 to $38, depending on experience.

Job Reference Number: 60393

Herc Rentals is committed to providing its employees with exceptional compensation and benefits packages, which include but are not limited to:

Health Benefits:

Medical, Dental, and Vision Insurance

Life and Disability Coverage

Flexible Spending and Health Savings Accounts

Virtual Health Consultations

24/7 Nurse Support Line

Wellness Programs

Financial Benefits:

401(k) Plan with Company Match

Employee Stock Purchase Program

Work-Life Balance:

Paid Time Off (including Holidays, Vacations, and Sick Days)

Paid Parental Leave

Military Leave Support

Employee Assistance Program

Tuition Reimbursement

Mechanic Tool Reimbursement up to $500 annually

Auto and Home Insurance Discounts

Family Protection:

Company-Paid Life Insurance

Supplemental Life Insurance

Accidental Death and Dismemberment Insurance

Company-Paid Disability Insurance

Supplemental Disability Insurance

Legal Plan

Critical Illness Insurance

Accident Insurance

Herc Rentals is an equal opportunity employer and does not discriminate based on race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.