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Patient Services Coordinator

2 months ago


West Chester, Pennsylvania, United States Penn Medicine Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team at Penn Medicine's Abramson Cancer Center Clinic in West Chester. As a valued member of our healthcare team, you will play a crucial role in providing exceptional patient-centered care and ensuring seamless operations in our fast-paced medical oncology office.

Key Responsibilities
  • Coordinate patient registration and appointment/chemotherapy scheduling with accuracy and efficiency
  • Collaborate with multiple teams to ensure effective communication and problem-solving
  • Manage day-to-day planning, operations, and problem-solving for assigned areas, ensuring daily schedules, staffing needs, and performance metrics are met
  • Develop and maintain APM templates and master schedules, oversee AHIQA, and run regular financial reports
  • Resolve work queues and/or issues from front-end reports, proactively prioritize recovery of missing charges, and generate/run reports to monitor and coach real-time performance against pre-established expectations/metrics
  • Act as a communication link between the group and management, disseminate information to the group, and forward information back up to management
  • Effectively work with manager and providers to establish, implement, and maintain practice policies, procedures, and efficient systems that support daily operations
  • Assist staff in resolving difficult patient situations or complaints, participate in the interviewing process, and oversee the training of new hires
  • Perform surgery scheduling, as needed/required by the practice, and provide administrative support to physicians or manager(s)
Requirements
  • H.S. Diploma/GED (Required)
  • 3+ years Medical office experience (Required)
  • Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience
About Penn Medicine

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.