Customer Service Representative I

4 days ago


Tempe, Arizona, United States Lincare Holdings Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative I to join our team at Lincare Holdings. As a key member of our customer support team, you will play a vital role in ensuring that our patients receive exceptional service and care.

Responsibilities
  • Communication: You will communicate with customers via inbound and outbound manual calls, resolving issues and addressing their concerns.
  • Documentation: You will accurately document calls and intakes in our computerized record keeping system.
  • Data Verification: You will verify and update demographic information, such as addresses and telephone numbers, in our computerized records.
  • Analysis: You will read and analyze documents, such as patient orders, to ensure accurate processing.
  • Terminology Understanding: You will comprehend pharmacy prescription terminology to effectively communicate with colleagues and patients.
  • Teamwork: You will work collaboratively with coworkers to provide excellent customer service and support.
Requirements
  • A high school diploma or general education degree (GED) is required; related experience and/or training is preferred.
  • You must meet any licensing requirements necessary for your specific location.
  • Computer entry experience is essential.
Physical Demands

The employee must occasionally lift and/or move up to 10 pounds.

Estimated salary: $45,000 - $60,000 per year, based on location and experience.



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