Customer Service Representative
3 days ago
As a Customer Service Representative at Farmers Insurance, you will play a vital role in providing exceptional service to our clients. Your primary responsibility will be to maximize positive customer experiences by responding to inquiries and resolving issues related to our products and services.
Salary: $45,000 - $60,000 per year, depending on experience and licensing.
About the Role:
This is an exciting opportunity to join a dynamic team where you will have the chance to develop your skills and advance your career. As a Customer Service Representative, you will work closely with internal and external customers to provide solutions to their policy-related questions and concerns.
Key Responsibilities:
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Communicate effectively with internal and external customers about product information and services
• Analyze and clarify policy and account-related questions
• Cross-sell/up-sell products to existing customers
• Maintain accurate records of customer interactions and transactions
Requirements:
• Four-year college degree highly preferred
• High school diploma or equivalent required
• Previous customer service experience highly preferred
• Current Arizona P&C license preferred but not required
• Good PC skills and basic math skills
Benefits:
• Base pay ($45,000 - $60,000 per year) plus monthly bonus opportunity
• Commission dependent on having or obtaining AZ Property and Casualty license
• Time off, on-the-job training, and a high-energy work environment
Work Environment:
The position requires normal office hours in a climate-controlled environment.
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