Customer Service Representative I
2 weeks ago
About the Role: We are seeking a highly skilled Client Service Representative I to join our team at Adecco US, Inc. in Tempe, AZ.
">">Job Summary: As a Client Service Representative I, you will serve as the vital link between Case Managers, Support Circles, and internal teams, ensuring that onboarding processes run smoothly and that client files are managed efficiently.
">Main Responsibilities:
- ">
- Manage onboarding pipelines and maintain a client base of 150+ case files.">
- Develop, verify, and update Support Plans while coordinating with Case Managers and Support Circles.">
- Ensure client satisfaction by addressing inquiries and documenting issues.">
- Organize meetings, manage calendars, and perform general administrative tasks (filing, typing, correspondence).">
- Maintain accurate filing systems, update CRM records, and manage documentation through Box.">
- Conduct audits, address billing concerns, and ensure adherence to confidentiality and company policies.">
- Respond promptly to emergencies and handle sensitive situations with professionalism.">
Requirements: The ideal candidate should possess a high school diploma or GED, strong verbal and written communication skills, and proficiency in virtual platforms like Zoom, Teams, Outlook, Word, Excel.
">Benefits: Our associates enjoy competitive pay, $21.00 per hour, plus benefit offerings including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
">About Us: At Adecco US, Inc., we are committed to supporting individuals in their pursuit of independent living and self-determination. We strive to provide top-notch service and foster a supportive work environment.
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