Care Management Assistant
4 days ago
The University of Arkansas System is seeking a Care Management Assistant to support the Care Management Department and teams with non-clinical support for the discharge planning and utilization review process of patients at UAMS. The successful candidate will communicate with post-acute facilities, patients, families, and other UAMS team members to ensure that services are arranged as ordered.
Key Responsibilities- Collaborate with RN Care Managers and Social Work team members to facilitate timely discharges and support a smooth transition to the next level of care for all patients.
- Communicate coordinated referrals to post-discharge providers, including home health, home and inpatient hospice, Long Term Acute Care facilities, Skilled Nursing Facilities, Assisted Living facilities, transportation, and others as needed for a safe discharge plan.
- Gather and provide all relevant information needed by facilities to provide for care transitions, following policy with regards to release of information.
- Conduct follow-up calls with providers to ensure receipt of needed information and expected timing of acceptance.
- Arrange discharge appointments for patients following up at UAMS or other community providers.
- Ensure appointments are listed as part of the patient's discharge education.
- Demonstrate a working knowledge of payer benefits (Medicare, Medicaid, as well as managed care and commercial payors).
- Complete required regulatory documentation for patient admissions with the guidance of Care Management team (examples include but are not limited to MOON notices, Medicare Important Messages, etc.).
- Meet face-to-face with hospitalized patients as part of this process.
- High School Diploma/GED plus three (3) years of administrative/documentation experience
- OR
- Associates Degree plus one (1) year of administrative/documentation experience
- Preferred Qualifications: Bachelors degree in Health Sciences field
The University of Arkansas System offers a comprehensive benefits package, including health, dental, and vision plans, holiday, vacation, and sick leave, education discount for staff and dependents, retirement, basic life insurance, career training and educational opportunities, merchant discounts, and concierge prescription delivery on the main campus when using UAMS pharmacy.
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