Technical Support Specialist

21 hours ago


St Petersburg, United States Raymond James Financial Services Full time
Job Summary

We are seeking a highly skilled Tech Liaison to provide first-level software and hardware support to our assigned functional areas. As a key member of our team, you will utilize your specialized knowledge and skills to ensure the smooth acquisition, implementation, and operation of our end-user business systems.

Key Responsibilities
  • Provide technical support and assistance to end-users in the acquisition, implementation, and operation of our business systems.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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