Hotel Maintenance Attendant
4 weeks ago
About Tru by Hilton
Tru by Hilton is a vibrant and innovative hotel brand that focuses on providing exceptional hospitality experiences. We are committed to redefining the standards of the hospitality industry.
Position: Houseman
Job Overview:
Are you a friendly individual who enjoys creating memorable experiences for guests? Do you thrive in a dynamic environment where teamwork and professionalism are key? As a Houseman, you will be responsible for maintaining the cleanliness and orderliness of common areas within the hotel.
Key Responsibilities:
- Deliver consistent, friendly, and attentive service to all guests.
- Anticipate guest needs and respond to inquiries promptly.
- Maintain knowledge of hotel amenities and local attractions to assist guests effectively.
- Address and resolve guest complaints to ensure satisfaction.
- Complete all necessary training as directed by management, including health and safety protocols.
- Uphold property standards by cleaning and maintaining common areas such as lobbies, restrooms, breakfast areas, and fitness centers.
- Adhere to the lost and found policy by reporting any found items to management immediately.
- Perform additional tasks as required to enhance guest satisfaction.
Qualifications:
- High school diploma or equivalent with at least six months of relevant experience preferred.
- Strong customer service skills and a positive attitude.
- Ability to work in a fast-paced environment and follow directions.
- Flexibility to work varied schedules as needed.
- Good communication skills and attentive listening abilities.
- Physical capability to stand, walk, and lift up to 40 lbs.
Essential Skills:
- Maintain composure and professionalism under pressure.
- Exhibit a proactive approach to guest service by anticipating needs.
- Represent the hotel positively and embrace a diverse work environment.
Benefits:
At Tru by Hilton, we value our employees and strive to provide a rewarding work-life balance. We offer competitive health benefits, vacation time, and opportunities for career advancement.
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