Room Inspector

PCH, Inc. is seeking a highly skilled Room Inspector to join our team. As a Room Inspector, you will be responsible for ensuring the highest level of cleanliness and quality in our hotel rooms.

• Conduct Regular Room Inspections: Perform thorough inspections of guest rooms and hallways to ensure they meet our hotel's standards.
• Monitor Housekeeping Performance: Inspect rooms completed by Section Housekeepers to ensure they meet our quality standards.
• Provide Status Updates: Provide immediate status updates for all inspected rooms to ensure accurate and up-to-date room readiness information.
• Ensure Room Readiness: Ensure all assigned rooms are inspected and ready for guests by the end of the shift.
• Train and Develop Housekeepers: Train and develop Housekeepers in your division, offering guidance and feedback to enhance their performance.
• Respond to Guest Inquiries: Respond to guest inquiries and complaints related to housekeeping services, resolving issues to the satisfaction of guests and the hotel's standards.
• Report Maintenance Issues: Report maintenance problems and follow up to ensure timely resolution by the maintenance department.
• Collaborate with Housekeeping Manager: Collaborate with the Housekeeping Manager to establish and maintain a system for tracking and reporting room cleanliness and inspection results.
• Secure Lost and Found Items: Secure and return lost and found items promptly, following proper documentation procedures.
• Maintain Floor Linen Rooms: Assist the Houseperson in maintaining floor linen rooms, ensuring a well-organized supply of linens and essentials.
• Conduct Formal Room Inspections: Conduct two formal room inspections per Housekeeper per day to maintain cleanliness standards.
• Report Uncompleted Rooms: Report all uncompleted rooms at the end of the shift to the Housekeeping Manager or Linen Room Attendant.

• High School Diploma or Equivalent
• Previous Experience in Housekeeping or Quality Control
• Excellent Communication and Interpersonal Skills
• Ability to Work in a Fast-Paced Environment
• Attention to Detail and Organizational Skills