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Facility Attendant

2 months ago

Prattville, Alabama, United States Tru by Hilton Full time

Company Overview: Tru by Hilton is a forward-thinking hotel brand that emphasizes innovation and guest satisfaction. We are committed to redefining the hospitality experience while maintaining our reputation for excellence.

Position: Houseman

Job Summary: Are you a personable individual who enjoys making guests feel welcome? Do you take pride in delivering exceptional service? As a Houseman, you will play a vital role in ensuring our guests have a memorable stay. This position requires a proactive approach to maintaining cleanliness and order in the hotel's common areas.

Key Responsibilities:

  • Provide consistent, friendly, and attentive service to all guests.
  • Anticipate guest needs and respond to inquiries with knowledge of hotel amenities and local attractions.
  • Address and resolve guest complaints to ensure satisfaction.
  • Complete all required training related to brand standards and safety protocols.
  • Maintain cleanliness in public areas, including lobbies, restrooms, dining areas, and recreational facilities.
  • Adhere to the lost and found policy, ensuring that any items left behind are reported to management.
  • Perform additional tasks as needed to enhance guest satisfaction.

Qualifications:

  • High school diploma or equivalent.
  • Minimum of six months of relevant experience in hospitality or cleaning services preferred.
  • Strong customer service skills.
  • Ability to work in a fast-paced environment and follow directions.
  • Flexibility to work varied schedules.
  • Good communication skills and the ability to listen attentively.
  • Physical ability to stand, walk, and lift up to 40 lbs.
  • Dependable and committed to maintaining grooming standards.

Essential Skills: You should be able to demonstrate empathy while remaining composed under pressure. A proactive attitude towards guest needs is essential, as is the ability to represent the hotel positively.

Benefits: Tru by Hilton offers a competitive benefits package, including health benefits, vacation time, and opportunities for professional growth within the hospitality industry.