Senior Member Service Representative Floater
3 days ago
Join InTouch Credit Union as a Senior Member Service Representative Floater and take on a challenging role that requires excellent customer service skills, financial knowledge, and a passion for helping others.
About the Role:We are seeking a highly motivated and experienced Senior Member Service Representative Floater to join our team. As a Senior Member Service Representative Floater, you will be responsible for providing exceptional customer service to our members, identifying and recommending products and services that meet their financial needs, and working closely with our leadership team to achieve sales and service goals.
Key Responsibilities:- Provide exceptional customer service to our members, responding to their inquiries and resolving issues in a timely and professional manner.
- Identify and recommend products and services that meet the financial needs of our members, including loans, deposits, and investment products.
- Work closely with our leadership team to achieve sales and service goals, including meeting or exceeding sales targets and providing excellent service to our members.
- Develop and maintain relationships with our members, understanding their financial goals and objectives, and providing personalized service to meet their needs.
- Stay up-to-date on Credit Union policies, procedures, and regulations, and ensure compliance with all relevant laws and regulations.
- High school degree or equivalent; some college level coursework preferred.
- Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.
- Minimum two years' experience in financial industry required in roles focused on consultative financial services, retail banking sales, and proven success in establishing new clients, deepening existing client relationships, and achieving sales and production goals.
- Working knowledge of Microsoft Office and Windows.
- Basic knowledge of software applications.
- Compliance with Federal Bank Secrecy and Money Laundering rules required.
This role requires the ability to stand or sit for long periods of time, and to lift up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Salary:$26.10 to $27.55 per hour.
InTouch Credit Union is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
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Senior Member Service Representative Floater
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Auburn Hills, Michigan, United States InTouch CU Full timeJob Title: Senior Member Service Representative FloaterJoin InTouch Credit Union as a Senior Member Service Representative Floater and take on a challenging role that requires excellent customer service skills, financial knowledge, and a passion for helping others.About the Role:This position is responsible for providing exceptional service to our members,...
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