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Senior Claims Adjuster

3 months ago

Austin, United States QBE Insurance Full time
Primary Details
Time Type: Full time

Worker Type: Employee

The Opportunity

Responsible for delivering prompt and accurate claims service to policyholders and agents by completing field inspections, communicating with involved parties, performing investigations, determining appropriate adjustments and administering insurance policies to ensure compliance with state and federal regulations.

Primary Responsibilities
• Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies
•Ensure compliant and cost effective application of crop policies by leveraging knowledge of insurance statutes and regulations and complying with state and federal regulatory requirements
•Build and maintain relationships with customers by providing timely and accurate policy service, answering questions and communicating adjustment determinations
•Accurately document, process and transmit loss information in order to determine potential damages
•Participating in quality control tasks, audits, risk assessments and field reviews
•Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education
• Associate's Degree or equivalent combination of education and work experience

Required Experience
• 3 years relevant experience

Required Licenses/Certifications
• Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver's License

Preferred Competencies/Skills
• Clearly and confidently convey information to a wide audience
•Build and maintain professional networks
•Effective verbal and written communication skills
•Work effectively under pressure; able to comply with tight deadlines
•Collaborate with internal staff and external customers
•Use relevant information and individual judgment to comply with organizational and legal regulations
•Make decisions and act in uncertain and ambiguous situations
•Satisfactory driving record
•Ability to self-start and self-motivate
•Establish and maintain effective, trusting and respectful relationships with others
•Complete tasks attentively and thoroughly
•High attention to detail
•Work independently with little to no supervision
•Communicate outside the organization and share information as a positive aid to achieve best practices and objectives

Preferred Education
• Bachelor's Degree or equivalent combination of education and work experience

Preferred Experience
• Experience working in agricultural and farming
•multi-peril crop insurance and/or crop hail claims experience
•general claims adjusting experience

Preferred Knowledge
• Strong working knowledge of crop insurance regulations, policies, procedures and best practices
•Working knowledge of Microsoft Office Suite

QBE Cultural DNA

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE - let's make it happen

https://www.linkedin.com/company/qbe-north-america/

US Only - Travel Frequency
• Frequent (approximately 10+ trips annually)

US Only - Physical Demands
• Field agents: Work is generally performed in both an office environment and remote external environments that may present exposure to adverse environmental conditions dependent on customer location. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Must be able to walk on uneven ground, climb, bend, stoop, use a step, crawl and/or kneel. Incumbent may be exposed to environments that present hazardous weather, chemicals and/or animals. Incumbent must be able to lift up to 25 lbs.

US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type
• Individual Contributor

Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Inclusion of Diversity

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $59,000 - $89,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY

Annual Salary Range: $65,000 - $97,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

Annual Salary Range: $74,000 - $111,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.

If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.