Customer Success Representative
1 month ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We're an $18 billion U.S. food company with more than 54,000 employees worldwide. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Join our family today. Apply NowYour Opportunity Are you passionate about serving customers with excellence?
If you answered yes, the Customer Success Representative role could be the position you've been looking for.
When starting with this role, you will be in training for approximately 6-9 months.
You will learn the core requirements of serving our customer base and sales and then slowly start taking on accounts.
Core ResponsibilitiesThis role is accountable for guiding the life cycle of the order, from order entry into our system, until arrival with the customer.Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer's shortages and present details related to root cause, along with options for recovery.Collaborate with the transportation team obtaining on-going updates to provide the customer, sales, and broker (where applicable).Handle the late/light order approval process for late order requests to process and ship under standard lead time.Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed to minimize errors and maximize Supply Chain efficiency.Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed.Assists claims department on matters related to incorrect or rejected orders.Develop strong and trusted relationships with customers through timely and accurate communications.Manage a high volume of communication/requests, resolving issues in an accurate and timely manner.Maintain and update documents related to customer accounts.Conflict resolution: Learning the ability to defuse high pressure situations and remain solutions driven.While working with the Training Manager, learning how to host calls with sales, various supply chain partners, and customers when issues/concerns arise.Accountable for promoting increased order size, direct plant shipments and various other customer programs/initiatives.Individuals will receive accounts slowly into the 6-9-month program.Smaller and less complicated accounts will slowly be transitioned to individuals into their 6-9 month program.Learn about the Customer Success MBO's and start to embed in day-to-day work, as example: DPS - constantly look for opportunities to direct plant ship orders that are not defaulted.Increase Truck Weight/Order size.Full Pallet Improvement - always reach out to customers to move order quantities to full pallet levels.OTIF - avoid fines from customers by filling on time & in full. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. High School Diploma or General Education Degree (GED) and 2+ years' relevant experience, required.Bachelor's Degree, preferred.Knowledge of Microsoft Office, Outlook, Excel, and PowerPoint.Good ability to make decisions and problem-solving account management.Good written and verbal communication skills.Ability to accept constructive feedback.Sound ability to manage conflict.Must be able to multi-task with many competing day-to-day activities with competing priorities.Flexibility to adapt to a varied work schedule.Must be able to maintain a high level of confidentiality.Ability to work well with others in fast paced, dynamic environment.Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.Requires travel, up to 10% of the time.EEO/AA InformationSmithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.
-
Customer Service Representative
4 months ago
Suffolk, United States Pool Company Full timeThe Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptio Customer Service Representative, Customer Service, Representative, Business Partner, Retail
-
Customer Service Sales Representative
2 weeks ago
Suffolk, Virginia, United States Shentel Full timePosition Overview:Glo Fiber is on the lookout for enthusiastic candidates to fill the role of Retail Customer Service Representative (RCSR) within our dynamic team. As a sales-driven customer service expert, you will engage with customers both in-person and via phone to promote Glo Fiber's offerings. Your contributions will be essential to the ongoing...
-
Customer Success Team Leader
2 weeks ago
Suffolk, Virginia, United States Smithfield Foods Full timeJoin Our Team at Smithfield FoodsAt Smithfield Foods, we are dedicated to fostering a vibrant workplace where employees can thrive. As a leading $18 billion U.S. food company with a global workforce of nearly 60,000, we are on the lookout for enthusiastic individuals eager to embark on rewarding careers with us.Your RoleAs a Customer Success Team Leader, you...
-
Customer Service Representative
2 months ago
Suffolk, United States City of Suffolk Virginia Full timeUnder general supervision, performs administrative-clerical work in assisting customers of the City. Work involves general customer service duties, accepting payments on accounts, taxes, and other miscellaneous items. Work also involves assisting cus Customer Service, Customer Service Representative, Representative, Building, Accounting, Retail, Information
-
Customer Service Representative
3 weeks ago
Suffolk, United States CMP Group Full timeCustomer Service Representative - In office position CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Suffolk, Virginia team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and...
-
Customer Service Representative
3 weeks ago
Suffolk, United States Smart Solutions Inc Full timeWe're looking for enthusiastic individuals to join our team as Entry Level Customer Service Representatives. If you're passionate about providing exceptional customer experiences and ready to kickstart your career in a dynamic environment, we want to hear from you! Who You Are: A people person with excellent communication skills. Customer-focused with a...
-
Customer Service Representative
4 months ago
Suffolk, United States Smart Solutions Inc Full timeDescription We're looking for enthusiastic individuals to join our team as Entry Level Customer Service Representatives. If you're passionate about providing exceptional customer experiences and ready to kickstart your career in a dynamic environment, we want to hear from you! Who You Are: A people person with excellent communication skills....
-
Customer Service Representative
2 months ago
Suffolk, United States CTR Full timeJob Description CTR Group is seeking a Customer Service Representative with an established company in the Chemicals Logistics & Shipping Industry located in Suffolk, VA. A Temp-Hire career opportunity!Pay Range: $23-$25 per hourHours 8am-4:30pm SUMMARY: Responsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone...
-
Collision Center Customer Service Representative
3 weeks ago
Suffolk, United States Duke Chevrolet GMC Full timeDuke Collision Center Customer Service Representative and potential Estimator If you are looking for an opportunity to work with a growing, family-owned dealership, Duke Collision Center is for you! Duke Collision is part of Duke Chevrolet GMC and has been serving Suffolk and the surrounding area since 1969. At Duke, we strive to find great people to be part...
-
Collision Center Customer Service Representative
3 weeks ago
Suffolk, United States Duke Automotive Corp Full timeDuke Collision Center Customer Service Representative and potential Estimator If you are looking for an opportunity to work with a growing, family-owned dealership, Duke Collision Center is for you! Duke Collision is part of Duke Chevrolet GMC and celebrating our 55 th year serving Suffolk and the surrounding area since 1969. At Duke , we strive to find...
-
Collision Center Customer Service Representative
1 month ago
Suffolk, United States Duke Chevrolet GMC Full timeDuke Collision Center Customer Service Representative and potential Estimator If you are looking for an opportunity to work with a growing, family owned dealership, Duke Collision Center is for you! Duke Collision is part of Duke Chevrolet GMC andcelebrating our 55th year serving Suffolk and the surrounding area since 1969. At Duke, we strive to find great...
-
Customer Support Representative
2 weeks ago
Suffolk, Virginia, United States Wickes Full timePosition: Customer Service AssistantLocation: Martlesham Heath, SuffolkAt Wickes, we take immense pride in our work, our products, and most importantly, our team members. As a Customer Service Assistant, your primary focus will be enhancing the customer experience in our store.In this role, you will ensure that:Parking is convenient and accessible for our...
-
Customer Service Representative Fueler/Washer
3 weeks ago
Suffolk, United States Penske Full timeReady to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one sending them...
-
Customer Service Representative Fueler/Washer
3 weeks ago
Suffolk, United States Penske Full time1397 Progress Rd, Suffolk, VA 23434 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting...
-
Customer Service Representative
2 weeks ago
Suffolk, United States Dart Entities Full timeJob DetailsLevel Experienced Job Location Suffolk DWC - Suffolk, VA Position Type Full Time Job Shift 1st Shift Description Our company is a well-established multi-state company that is continuing to grow and expand. We strive to create a family atmosphere where everyone is friendly and appreciates one another. The Customer Service Representative will be...
-
Customer Relations Representative
4 months ago
Suffolk, United States Zach Fuhrmann - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Insurance Account Representative
5 hours ago
Suffolk, Virginia, United States Sherman Vincent - State Farm Agent Full timeJob Description**Position Overview**Sherman Vincent - State Farm Agent is seeking a highly motivated and career-oriented professional to join their team as an Insurance Account Representative. As a key member of the team, you will be responsible for building and developing customer relationships within the community to promote State Farm products, including...
-
Customer Sales Representative
3 days ago
Suffolk, Virginia, United States Tile Giant Ltd. Full timeAbout Tile Giant Ltd.Tile Giant Ltd. is a leading retailer of tiles and related products, with a strong presence in the UK market. We pride ourselves on providing excellent customer service and a wide range of products to meet the needs of our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a...
-
Customer Service Representative
3 days ago
Suffolk, Virginia, United States Sonic Full timeJob Summary:We are seeking a highly motivated and customer-focused Cashier to join our team at Sonic Drive-In. As a Cashier, you will be responsible for managing transactions, ensuring accurate pricing, and providing exceptional customer service.Key Responsibilities:Manage transactions and maintain a high level of accuracy in pricing and customer...
-
Customer Service Representative
3 days ago
Suffolk, Virginia, United States suffolkcarersmatter Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional support to family carers in Norfolk, ensuring they receive the best possible service.Key ResponsibilitiesTriage calls from family carers and determine...
