Customer Service Representative
3 weeks ago
Customer Service Representative - In office position CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Suffolk, Virginia team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more. Benefits Competitive salary Full time permanent position Extended Benefits Plan (Vision/Dental/Prescription/etc.) 2 week vacation to start and 12 paid holidays Annual summer outing, monthly luncheon, December Christmas party Continued improvement training And much more Responsibilities: Communicate with customers through various channels and respond to email orders and confirmations within 24 hours Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner Troubleshoot and investigate customer complaints, manage database records, and draft status reports on customer service issues Thorough knowledge of CMP products to provide product pricing and stock inquiries Provide warranty, product recall and replacement information quickly to the satisfaction of the customer Daily review of new and open tickets in the CRM Review prepayment orders to ensure orders are paid promptly prior to release Partner with the sales team to ensure high levels of customer satisfaction Communicate and coordinate with colleagues to redirect inquiries to ensure a prompt satisfactory customer experience Work with the production teams to ensure backorders are communicated to the customer Assist Account Receivable with short payments on customer orders Build sustainable relationships of trust through open and interactive communication with internal customers Provide Certificate of Insurance and Certificates of Origin to customers as needed Oversee daily the Customer Ship to Validation process Filing as required, answer reception calls and other duties assigned as required Promote safe work practices as outlined within your local Provincial (Ontario/VancouverOSH) or State (Virginia- OSHA) regulations. Follow company and departmental policy and procedures Participate in meetings as required or requested Prepare annual goals and objectives and participate in job-related continuing education courses Contribute to the team spirit of cooperativeness Requirements: BSc degree in Business Administration or relevant field or equivalent work experience 3 years of Customer Service experience in a manufacturing environment, preferable in the marine industry Order entry experience with preference to Infor Visual Proficient at Microsoft Office/Software Knowledge of CRM systems Excellent phone etiquette Excellent verbal, written and interpersonal skills Customer Service training programs would be an asset Hours 8:00 AM to 5PM Monday to Friday CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work in Canada. We welcome applications from candidates with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact Human Resources at careers@cmpgroup.net. We thank all applicants for their interest and advise that only those selected for an interview will be contacted. #J-18808-Ljbffr
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Customer Service Representative
4 months ago
Suffolk, United States Pool Company Full timeThe Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptio Customer Service Representative, Customer Service, Representative, Business Partner, Retail
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Customer Service Representative
2 months ago
Suffolk, United States City of Suffolk Virginia Full timeUnder general supervision, performs administrative-clerical work in assisting customers of the City. Work involves general customer service duties, accepting payments on accounts, taxes, and other miscellaneous items. Work also involves assisting cus Customer Service, Customer Service Representative, Representative, Building, Accounting, Retail, Information
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Customer Service Representative
2 months ago
Suffolk, United States CTR Full timeJob Description CTR Group is seeking a Customer Service Representative with an established company in the Chemicals Logistics & Shipping Industry located in Suffolk, VA. A Temp-Hire career opportunity!Pay Range: $23-$25 per hourHours 8am-4:30pm SUMMARY: Responsible for inputting new sales orders into the Sage system. Taking orders in person or over the phone...
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Customer Service Sales Representative
2 weeks ago
Suffolk, Virginia, United States Shentel Full timePosition Overview:Glo Fiber is on the lookout for enthusiastic candidates to fill the role of Retail Customer Service Representative (RCSR) within our dynamic team. As a sales-driven customer service expert, you will engage with customers both in-person and via phone to promote Glo Fiber's offerings. Your contributions will be essential to the ongoing...
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Customer Service Representative
2 weeks ago
Suffolk, United States Dart Entities Full timeJob DetailsLevel Experienced Job Location Suffolk DWC - Suffolk, VA Position Type Full Time Job Shift 1st Shift Description Our company is a well-established multi-state company that is continuing to grow and expand. We strive to create a family atmosphere where everyone is friendly and appreciates one another. The Customer Service Representative will be...
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Customer Service Representative
3 weeks ago
Suffolk, United States Smart Solutions Inc Full timeWe're looking for enthusiastic individuals to join our team as Entry Level Customer Service Representatives. If you're passionate about providing exceptional customer experiences and ready to kickstart your career in a dynamic environment, we want to hear from you! Who You Are: A people person with excellent communication skills. Customer-focused with a...
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Customer Service Representative Fueler/Washer
3 weeks ago
Suffolk, United States Penske Full timeReady to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one sending them...
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Customer Service Representative Fueler/Washer
3 weeks ago
Suffolk, United States Penske Full time1397 Progress Rd, Suffolk, VA 23434 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting...
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Customer Service Representative
4 months ago
Suffolk, United States Smart Solutions Inc Full timeDescription We're looking for enthusiastic individuals to join our team as Entry Level Customer Service Representatives. If you're passionate about providing exceptional customer experiences and ready to kickstart your career in a dynamic environment, we want to hear from you! Who You Are: A people person with excellent communication skills....
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Collision Center Customer Service Representative
3 weeks ago
Suffolk, United States Duke Automotive Corp Full timeDuke Collision Center Customer Service Representative and potential Estimator If you are looking for an opportunity to work with a growing, family-owned dealership, Duke Collision Center is for you! Duke Collision is part of Duke Chevrolet GMC and celebrating our 55 th year serving Suffolk and the surrounding area since 1969. At Duke , we strive to find...
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Collision Center Customer Service Representative
3 weeks ago
Suffolk, United States Duke Chevrolet GMC Full timeDuke Collision Center Customer Service Representative and potential Estimator If you are looking for an opportunity to work with a growing, family-owned dealership, Duke Collision Center is for you! Duke Collision is part of Duke Chevrolet GMC and has been serving Suffolk and the surrounding area since 1969. At Duke, we strive to find great people to be part...
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Customer Service Representative
3 days ago
Suffolk, Virginia, United States Sonic Full timeJob Summary:We are seeking a highly motivated and customer-focused Cashier to join our team at Sonic Drive-In. As a Cashier, you will be responsible for managing transactions, ensuring accurate pricing, and providing exceptional customer service.Key Responsibilities:Manage transactions and maintain a high level of accuracy in pricing and customer...
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Customer Service Representative
3 days ago
Suffolk, Virginia, United States suffolkcarersmatter Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional support to family carers in Norfolk, ensuring they receive the best possible service.Key ResponsibilitiesTriage calls from family carers and determine...
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Collision Center Customer Service Representative
1 month ago
Suffolk, United States Duke Chevrolet GMC Full timeDuke Collision Center Customer Service Representative and potential Estimator If you are looking for an opportunity to work with a growing, family owned dealership, Duke Collision Center is for you! Duke Collision is part of Duke Chevrolet GMC andcelebrating our 55th year serving Suffolk and the surrounding area since 1969. At Duke, we strive to find great...
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Customer Service Sales Representative
2 weeks ago
Suffolk, Virginia, United States Autopart International Full timePosition Overview: As a key member of our team at Autopart International, you will serve as a Sales Associate, contributing to our mission of delivering exceptional service to our customers. Job Responsibilities: Provide outstanding customer service during in-store visits and phone interactions. Meet personal sales targets while supporting the overall sales...
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Customer Success Representative
1 month ago
Suffolk, United States Smithfield Foods Full timeIf you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We're an $18 billion U.S. food company with more than 54,000 employees worldwide. We're looking for motivated people who want to join our team and grow lasting and meaningful...
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Patient Services Representative
3 days ago
Suffolk, Virginia, United States Sentara Full timeAbout the RoleWe are seeking a skilled Patient Services Representative to join our team at Sentara Healthcare. As a key member of our team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesAssist and interact with patients and visitors to provide information and respond to inquiries about services.Provide...
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Patient Service Representative
3 weeks ago
Suffolk, United States Dental One As Full timeWe are looking for a Patient Service Representative in LOCATION to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make...
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Patient Services Representative
2 weeks ago
Suffolk, United States Southeastern Virginia Health System Full time $13 - $17Job DescriptionJob DescriptionWe currently have positions available in our office in Suffolk, VA Southeastern Virginia Health System is seeking to hire Patient Service Representatives (PSRs) to work at our medical practices in Suffolk, Virginia checking patients in and out of their appointments. Our front desk receptionists will provide excellent customer...
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Urology Patient Service Representative
3 days ago
Suffolk, Virginia, United States Urology Of Va Full timeJob Summary:We are seeking a highly skilled and experienced Urology Patient Service Representative to join our team at Urology Of Va. As a key member of our patient service team, you will be responsible for scheduling all non-surgical office appointments and responding to incoming phone calls from established patients and other external callers.Key...