Clinical Care Manager
2 weeks ago
We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Center Clinical Manager is a leadership role responsible for ensuring that the VIP experience is optimized through our clinical care operations by ensuring efficient center operations including, quality, compliance, human resources, patient experience, and clinical standards of care. The incumbent in this role oversees the hiring, performance management, training, and day-to-day functions of center employees, including but not limited to: Care Promoters, Pharmacy/Medication Techs and X-ray Techs. He/She collaborates with Director, Center/Exec Director, Center/COM to design and implement business strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in business strategies, clinical protocols, and leadership to ensure the center’s successful operation.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:Overseas and leads the clinical teams to ensures VIP service to the center’s patients, family members.In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded.Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement and turnover.Leads great quality selection, hiring and on-going training and education for Care Promoters and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new Care Promoters ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies.Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor and manage Care Promoter and back-office care team performance; implements progressive improvement plans when needed.Assists with the development and execution of business strategies that promote growth and support our core model.Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed.Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards of ChenMed.Analyzes data to provide and provides insights which lead to process and performance improvements.Act as a liaison between patients, their families and additional care staffProvides clinical support as requested for market initiatives.Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment.Manages medical supply inventories to guarantee optimum levels are readily available.Completes all required training to dispense medications from medication room.Performs other duties as assigned and modified at manager’s discretion.KNOWLEDGE, SKILLS AND ABILITIES:Highly developed business and clinical acumen and acuitySuperb knowledge and understanding of general clinical operations functions, practices, techniques, processes and proceduresStrong knowledge of medical products, services, standards, policies and proceduresExcellent knowledge and understanding for clinical care principles, techniques, functions, practices, and proceduresExcellent oral and written communication skillsExcellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performanceProven ability to consistently meet and regularly exceed organizational SSP metricsAbility to nurture and maintain high Care Promoter engagement and low turnoverAbility to effectively collaborate and influence team members, including physicians, nurses/case managers, front office staff and leaders, center directors and market/region/division leadersCapability to effectively resolve problems and achieve team goalsAbility to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situationsDetail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent dutiesCustomer-focused, compassionate and empathetic with our patient population and their family membersProficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation softwareAbility and willingness to travel locally, regionally and nationwide up to 10% of the time.Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)This job requires use and exercise of independent judgmentEDUCATION AND EXPERIENCE CRITERIA:High school diploma or GED equivalent requiredBA/BS degree in Business or Healthcare Administration or a healthcare related field preferredActive and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be consideredA minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment requiredA minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferredIV Therapy certification for LPNs where required by State Board of NursingBasic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employmentExperience working with geriatric patients is preferredEMR system experience a plusWe’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.Current Employee apply HERECurrent Contingent Worker please see job aid HERE to apply
-
Ophthalmic Clinical Operations Manager
2 weeks ago
Memphis, Tennessee, United States University Clinical Health Full timeJob Type: Full-timeAbout Us:University Clinical Health (UCH) stands as the sole independent and physician-led faculty practice plan associated with the University of Tennessee Health Science Center. We pride ourselves on delivering exceptional clinical services through a robust network of over 175 providers across 19 specialties, addressing the healthcare...
-
Ophthalmology Clinical Supervisor
2 months ago
Memphis, United States University Clinical Health Full timeJob DescriptionJob DescriptionDescription: Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Midsouth community. UCH...
-
Clinical Care Manager
2 weeks ago
Memphis, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Clinical Care Manager
2 weeks ago
Memphis, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Clinical Care Manager
1 week ago
Memphis, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Clinical Care Manager
2 weeks ago
Memphis, United States ChenMed Full timeJob DescriptionWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and...
-
Clinical Care Manager
6 days ago
Memphis, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Clinical Care Manager
2 weeks ago
Memphis, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Clinical Care Manager
2 weeks ago
Memphis, United States ChenMed Full timeWe're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to...
-
Clinical Care Manager
2 weeks ago
Memphis, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Clinical Coder II
3 months ago
Memphis, United States University Clinical Health Full timeJob DescriptionJob DescriptionDescription:Clinical Coder IIDepartmentRevenue ServicesEmployment Type (Full-time/Part-time/PRN)Full-TimeRevenue Integrity ManagerWho We Are:As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care...
-
Clinical Coder II
3 months ago
Memphis, United States University Clinical Health Full timeJob DescriptionJob DescriptionDescription:Clinical Coder IIDepartmentRevenue ServicesEmployment Type (Full-time/Part-time/PRN)Full-TimeRevenue Integrity ManagerWho We Are:As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care...
-
Ophthalmic Clinical Operations Supervisor
2 weeks ago
Memphis, Tennessee, United States University Clinical Health Full timeJob OverviewAbout Us:University Clinical Health (UCH) stands as a premier independent faculty practice plan associated with the University of Tennessee Health Science Center. Our commitment to delivering exceptional clinical care is reflected in our extensive network of over 175 healthcare providers across 19 specialties, dedicated to addressing the...
-
Neonatal Nurse Practitioner
3 days ago
Memphis, Tennessee, United States University Clinical Health Full timeJob SummaryUniversity Clinical Health is seeking a highly skilled Neonatal Nurse Practitioner to join our team of healthcare professionals. As a key member of our clinical staff, you will provide exceptional patient care and management for neonatal patients in collaboration with physicians.Key ResponsibilitiesAssess, diagnose, and treat acute and chronic...
-
Ophthalmic Clinic Coordinator
3 months ago
Memphis, United States University Clinical Health Full timeJob DescriptionJob DescriptionDescription:Who We Are:As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is...
-
Clinical Support Specialist
5 days ago
Memphis, Tennessee, United States University Clinical Health Full timeJob OverviewUniversity Clinical Health is seeking a highly skilled and detail-oriented Certified Medical Assistant to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.Key ResponsibilitiesPatient Check-in and Check-out: Ensure accurate...
-
Ophthalmic Clinical Operations Supervisor
1 week ago
Memphis, Tennessee, United States University Clinical Health Full timeJob OverviewAbout Us:University Clinical Health (UCH) stands as a premier independent faculty practice plan associated with the University of Tennessee Health Science Center. We are dedicated to delivering exceptional clinical services through a diverse network of over 175 healthcare professionals across 19 specialties, committed to addressing the healthcare...
-
Ophthalmic Clinical Operations Supervisor
1 week ago
Memphis, Tennessee, United States University Clinical Health Full timePosition OverviewAbout Us:University Clinical Health (UCH) stands as a premier independent and physician-led faculty practice plan affiliated with the University of Tennessee Health Science Center. Our mission is to deliver exceptional clinical services through a diverse network of over 175 providers across 19 specialties, dedicated to addressing the...
-
Clinical Care Manager
2 weeks ago
Memphis, TN, United States ChenMed Full timeWe’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Virtual Clinical Care Manager
2 weeks ago
Memphis, TN, United States ChenMed Full timeWe’re different than most primary care providers. The Center Clinical Manager is a leadership role responsible for ensuring that the VIP experience is optimized through our clinical care operations by ensuring efficient center operations including, quality, compliance, human resources, patient experience, and clinical standards of care. The incumbent in...
