Ophthalmology Clinical Supervisor

2 months ago

Memphis, United States University Clinical Health Full time
Job DescriptionJob DescriptionDescription:

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Midsouth community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.


SUMMARY:

Supervise and manage clinical staff and the day-to-day clinical operations of Hamilton Eye Institute. Coordinates the efficient flow of patients, staff, and providers in a busy clinic environment. Recommends, develops, and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems and resolve and diffuse patient, physician, and clinical staff issues. Fosters a team environment and is a mentor for clinical staff.


KEY RESULT AREAS (KRAs):

(Main duties and responsibilities include, but are not limited to)

  • Act at the hiring manager for clinical staff
  • Training and coaching clinical staff
  • Manages time and attendance of clinical staff according to established guidelines
  • Daily oversight and management of clinical staff
  • Daily oversight and management of clinical operations, making changes/improvements as needed
  • Assist Clinic Manager with onboarding of new providers
  • Reviewing and updating provider’s clinical protocols as needed
  • Ordering and managing clinic supplies, instruments and clinic drugs
  • Troubleshooting clinic equipment issues/problems; communicating with IT and/or vendor when necessary ?
  • Liaison between providers and technicians and between providers and administration ?
  • Filling in as technician when needed ?
  • Resolve patient complaints or refer to the appropriate resource ?
  • Supervisory responsibility (indicate the number and type of persons supervised by incumbent: Directs the activities of multiple full-time clinical staff overseeing individual employee development and training, and conducts performance appraisals
Requirements:

KNOWLEDGE, SKILLS & ABILITIES, EDUCATION and/or EXPERIENCE: ?

  • High school Diploma/GED and three (5) years’ experience as an ophthalmic technician and some supervisory or related administrative experience ?
  • COA Certification (required)
  • COT Certification (highly preferred)
  • Exhibits expert oral and written communication skills
  • Handles difficult situations with tact and diplomacy
  • Serves as a model for exemplary customer service

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