Account Executive, Client Relationship Management

4 weeks ago

Livonia, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Job Overview

As an Account Executive, Client Relationship Management & Acquisition sales professional, you will work closely with Enterprise and/or Strategic Account Executives to help lead a large, high-value portfolio of accounts to achieve long-term success. The position will be responsible for driving incremental growth within a targeted set of accounts, developing positive relationships with our clients and creating & driving long-term strategic account plans with ENT and/or STR CPE's. This role will require enterprise solution-selling experience to develop white-space opportunities that solve our customers' business problems, protect and grow our revenue in assigned accounts through base management efforts and reduce account churn. This role will reside in the field, set and run customer sales appointments, as well as work cross-functionally to sell and service our customers.

***This position offers a blend of remote and in-office work, with 2-3 days in the office per week for collaboration and team building***

Job Responsibilities:
  • Identify customer needs and apply solution-based selling techniques to demonstrate the value of T-Mobile products and services fully.
  • Develop an account strategy to maintain and grow business by deepening your understanding of the account's position in the market, its product/service, points of differentiation, and the competitive landscape.
  • Monitor, share, and act on sales activity and metrics specific to the customer.
  • Develop positive relationships with stakeholders broad and deep in the account and identify business problems that can be solved with our solutions and products.
  • Regularly meet with clients and partners to develop strategy and outcomes while forming relationships, establish EBCs, and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
  • Proactively remain connected to accounts and the market to access new search opportunities and ensure all viable stakeholders are engaged on a regular and effective basis.
  • Lead account input and feedback for all projects with detailed outcomes and timelines.
  • Proactively coordinate and translate customer needs within internal departments and act as an escalation point to resolve customers' problems.


Education:
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Preferred)


Work Experience:
  • 4-7 years of B2B Field Sales Experience, preferably with Fortune 1K accounts. (Required)
  • 2-4 years of Telecom, Software, or Technology experience (Required)


Knowledge, Skills, and Abilities:
  • Business Planning Ability to work independently and handle personal and team member deliverables and deadlines. (Required)
  • Business Strategy Creative thinking and problem-solving proficiency (Required)
  • Sales Growth Proven ability to contribute consistently in a fast-paced environment. (Required)
  • Communication Ability to optimally communicate with client leaders of all levels (C-level down to entry-level support roles) (Required)
  • Sales Effective at running account relationships, financial outcomes (reducing churn, additional gross adds, etc.), neutralizing detractors, and leading multiple sales programs and opportunity life cycles. (Required)


• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes, 30% of the time

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $115,900 - $209,100, inclusive of target incentives

Base Pay Range: $69,540 - $125,460

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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