PATIENT RETENTION REPRESENTATIVE

3 weeks ago


GLENDALE, United States Disability Solutions Full time
Description:

PATIENT RETENTION REPRESENTATIVE - I JOB SUMMARY


Patient retention representative will coordinate care for patients and increase access to primary care and preventive services through in-reach and outreach activities, follow up, and scheduling of appointments. Representative is responsible for making outbound retention calls to new and existing patients who require services.


PATIENT RETENTION REPRESENTATIVE - I ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct outreach/in-reach calls to new and existing patients.
  • Answer incoming calls.
  • Understand the requirements of the caller and provide precise information, triage appropriately.
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
  • Document all communication in reference to the appointment from patients accordingly in a communication log in the patients' electronic health record.
  • Understand the impact of attitude in handling calls professionally.
  • Be courteous and conscientious of call queue at all times.
  • Support excellent customer service philosophy.
  • Schedule new patient and follow up visit appropriately.
  • Coordinate with clinic and clinical staff as needed.
  • Stays in compliance with all HIPAA regulations.
  • Maintain daily, positive communication with other departments.
  • Encourage a cooperative, team approach to interdepartmental workflow.
  • Attend meetings as required.
  • Perform other duties, as assigned.


Requirements:

PATIENT RETENTION REPRESENTATIVE - I EDUCATION, TRAINING AND EXPERIENCE

  • High School Diploma or GED.
  • 1+ years of experience in customer service/call center, or equivalent experience including in-reach and outreach activities.
  • Fluent is Armenian/Russian & English OR Spanish & English is required.

PATIENT RETENTION REPRESENTATIVE - I PAY RATE: $21/hr


PATIENT RETENTION REPRESENTATIVE - I BENEFITS

  • Medical, Dental and Vision 100% paid by Employer
  • Life Insurance and Accidental Dismemberment 100% paid by Employer
  • Paid Holidays
  • Paid Time Off
  • 401K
  • 401K Matching
  • Flexible Spending Account
  • Fringe
  • Supplemental Insurance


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