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Sales and Customer Service Representative

2 months ago


Glendale, Arizona, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure that every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone outreach
Requirements
  • High school diploma or equivalent required; previous retail or sales experience preferred
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with clients
  • Supporters of total body care with a general knowledge of massage and skin care services
What We Offer
  • Competitive commission plans plus tips and bonuses
  • Medical, dental, and vision plans
  • Matching 401(k) plan
  • Employee discounts on products and services
  • Employee referral bonus program
  • Employee assistance program
  • Flexible schedule for a better work-life balance
  • Commitment to safety and providing a therapeutic, healing environment
  • Dedication to self-care with an education program