Business Office Float Representative

4 days ago


Glendale, Arizona, United States United Surgical Partners Full time
Job Summary

United Surgical Partners is seeking a highly motivated and detail-oriented Business Office Float Representative to join our team. As a Business Office Float Representative, you will be responsible for covering various aspects of the business office, including scheduling, insurance verification, financial counseling, patient calls, and chart building.

Key Responsibilities
  • Verify insurance coverage prior to patient arrival, including add-ons and direct admits.
  • Obtain pre-certification from insurance companies for procedures requiring pre-certification.
  • Request office notes from referring physicians as needed for authorization.
  • Calculate and inform patients of their outstanding balance.
  • Communicate with physician offices.
  • Ensure all required forms are placed in designated areas of patient charts.
  • Prepare charts for next day's surgeries within the required deadline.
  • Prepare medical consents for each chart prepared.
  • Label necessary documents and add physician orders.
  • Make outbound collection calls to patients regarding their medical invoice or bill, answering questions and setting up payment or payment plans.
  • Utilize various collection strategies and methodologies to contact consumers and negotiate payment in full or payment arrangements on debt within federal, state, and client collection guidelines and laws.
  • Knowledge of healthcare financing and medical collections is preferred.
  • Perform other duties as assigned.
Requirements
  • Minimum 2-4 years of hospital or medical office experience is preferred.
  • Insurance verification and scheduling experience is preferred.
  • Ability to communicate verbally and non-verbally in a professional manner.
  • Ability to use time wisely in preparing work areas to meet high-paced demands.
  • Ability to demonstrate a genuine desire to work and improve the hospital as a whole.
  • Extreme multitasking ability.
  • Strong medical terminology.
  • Ability to demonstrate excellent phone etiquette and exceptional customer service skills.

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