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Client Service Consultant

1 month ago

Minneapolis, United States Disability Solutions Full time

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists.

 

Why join us:

  • There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Vets (just to name a few). At Deluxe, we know that great people make a great organization.

  • We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more

  • A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

  • Hybrid schedule, allowing you flexibility to work from home/remote several days per week

The Client Service Consultant is responsible for program management and excellency of order execution for top tier clients. The Consultant primarily responsible for end to end process for new orders, reorders and any change requests. The Consultant provides solution recommendation to the clients acting as SME on product offerings and technology solutions. The Consultant typically manages relationship with one or more high value/high volume clients.

  • Responsible for all transactional tasks associated with end to end order process. This includes processing new orders, reorders and ensuring accurate and timely delivery.

  • Subject matter expert with highly developed knowledge of promotional product and solutions. Provides consulting to clients to address their needs and ensures that proposed solutions meet client’s expectations and address client’s business needs. Collaborates with Sales, Pricing, Merchandising on non-standard proposals.

  • Provides client updates on delivery status and troubleshoots any delivery issues as they arise. Escalates to management as necessary.

Basic Qualifications:

Education and Experience: HS/GED and 4 years or Tech Cert and 2 years

Preferred Qualifications:

Education: HS/GED

Experience: 4 years Customer Service, consulting with clients

Additional Basic Qualifications:

Must be 18 years of age or older

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: 

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.