Sr. Client Service Consultant, Employee Benefits

Do you love the challenge of seeking and building relationships to unlock the unique potential of one's business? Are you excited by the idea of leading clients to success by solving their real-world business problems? Do you consider yourself someone changing the game in how you grow and/or retain client relationships? Would you like to join a privately held organization that is 100% focused on you?

At Holmes Murphy, our employees play to their strengths and contribute to who we are and want to be. Our "soul" purpose is meeting and exceeding the needs of our current and future clients as their business partner providing Employee Benefits solutions. If that intrigues you, consider joining our team as a Sr. Client Service Consultant in Minneapolis, MN.

Basic Function:

The purpose of this position is to contribute to profitability, value, and growth of revenue in existing business and assuring quality service delivery to clients in accordance with the established objectives and procedures of Holmes Murphy & Associates, Inc. In addition, provide technical expertise, and develop/strengthen client relationships, as well as, to provide effective customer service in a professional and timely manner. Assists sales team in marketing group employee benefit insurance programs as needed, and suggests additional coverages and limits, which reduce the client's exposure in according with established Agency and Sales Team goals and objectives. In addition, the Sr. Consultant should demonstrate strong leadership skills to the rest of the team, including mentoring inside staff.

Responsibilities:Client Service Responsibilities:

• Manage all aspects of a client account including primary responsibility for maintaining overall relationship with client at the executive level; communicate more complex client strategies to partners.
• Develop and manage the scope of services for each client, which includes overall healthcare strategy and a financial budget. Work with sales team to determine specific scope of services and responsibilities.
• Ensure client is kept abreast of new Holmes Murphy product offerings, capabilities and tools, as well as legal and compliance updates, as they become available or are released internally.
• Review insurance in place and assess future needs of client, develop/implement growth strategies for each client, which results in increased revenue of existing client base as well as Company revenue.
• Manage execution of timelines that clearly identify all tasks, task durations, team resources responsible for completing the tasks and milestones needed to complete assigned projects.
• Draft complex Request for Proposals (RFPs) for review by appropriate sales/service team member, make requested edits to RFPs, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, negotiate with vendors as needed, summarize and analyze insurance carrier proposals.
• Draft and deliver client presentations and communications, specific for each client's employee population.
• Provide final review of employee communications, proposals, documents and contracts; provide feedback to Consultant/Account Manager, as needed.
• Oversee the management of the financial budget for each client. Review monthly Company produced Monthly Financial Summary Report (MFSR) for self-funded clients and quarterly insurance carrier produced reports for fully insured clients. Provide regular written updates to the client on the tracking of the health plan according to the financial budget.
• Integrate Company expertise staff (actuarial, clinical, communications, reporting) into client accounts for the purpose of assuring long-lasting client relationships and exceeding client expectations.
• Assist clients in meeting HIPAA, ERISA, PPACA and all other employee benefit related compliance regulations.
• Visit and/or travel to client sites to participate in face-to-face meetings, as required.
• Actively develop and manage relationships with existing clients and prospective clients through industry conferences, business groups and community activities.

• Develop strong working relationships with insurance carrier/vendor contacts and identify opportunities to form strategic partnerships to enhance product and service delivery to clients and grow revenue; manage escalated vendor issues and negotiate, when necessary.
• Advocate for the client, researching and resolving issues, contract concerns, etc. with vendors, as situations arise.

• Actively participate in the professional development of Consultant/Account Manager on assigned accounts.
• Provide direction to other Senior Consultants, Consultants and Account Managers to coordinate client work internally and externally.
• Monitor Helpline performance and issues, providing up-to-date information and assisting with meetings/trainings (dependent upon location and client).

• Thorough knowledge of employee benefit coverages and standard underwriting procedures with the ability to apply that knowledge in the performance of the job duties.
• Capable of exercising discretion, in confidential matters, and using independent judgment.
• Ability to operate a computer and working knowledge of various software such as, Microsoft Word, Excel, Agency Management System, etc.
• Ability to understand and analyze employee benefit coverage's without supervision from others.
• Ability to perceive client needs and take initiative to support those needs.
• Ability to effectively present in front of client executives and large groups.
• Able to multi-task and prioritize work, voluntarily extends hours, and/or solicits additional resources when necessary to ensure timely completion of tasks.
• Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements.
• Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

• Education: Bachelor's degree (preferably in Business or HR Management) or equivalent work experience required. Active state-specific Life & Health Insurance agent's license required or the ability to acquire license within three months of hire.
• Experience:Minimum 5 years of experience in a life/health, employee benefits, or provider organization.

• Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey
• Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow.
• 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish
• Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?