Client Service Manager

2 days ago

Minneapolis, Minnesota, United States GBS - Global Full time
About the Role

We are seeking a highly skilled and experienced Client Service Manager to join our team at GBS - Global. As a Client Service Manager, you will be responsible for delivering exceptional service to our clients by actively managing client accounts and working closely with our sales team to ensure client satisfaction.

Key Responsibilities
  • Manage complex client accounts with a strong focus on self-funded business, collaborating with senior teammates to ensure seamless delivery of services.
  • Create effective client deliverables utilizing Gallagher's resources and tools, driving business growth and retention.
  • Support the employee benefits Client Service Cycle to ensure a seamless renewal process, with a renewal target of 95%.
  • Resolve service-related issues independently, escalating concerns to more experienced client service team members when necessary.
  • Prepare RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop client presentations.
  • Cross-solve with clients to communicate resources available within Gallagher that may not currently be provided, such as Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.
  • Guide and support new hires and account associates, providing training and development opportunities to ensure their success.
  • Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes.
  • Exemplify the highest ethical standards, promoting ethical behavior and upholding The Gallagher Way.
Requirements
  • Bachelor's degree with 3+ years client service and/or claims management experience, or High School degree/GED with 8+ years client service and/or claims management experience.
  • Ability to travel up to 25% of the time, with proficiency in Microsoft Office.
  • Appropriate licensing as required.
Preferred Qualifications
  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
Behaviors
  • Proficient in using technology as a tool to maximize productivity and quality, with strong written and verbal communication skills.
  • Comfortably engages others in consultative discussion, effectively managing/balancing multiple and sometimes competing priorities.
  • Works in a self-directed manner, with a desire to learn Gallagher's tools, systems, and shared resources.

  • Client Services Account Manager

    1 week ago

    Minneapolis, Minnesota, United States Collective Measures Full time

    Job OverviewSalary: CompetitiveKey Responsibilities:Oversee and nurture assigned client relationships, ensuring effective communication, adherence to timelines, and delivery of results, particularly for large enterprise clients or complex accounts.Facilitate and engage in strategic planning and review sessions with clients on a regular basis.Draft and refine...

  • Client Services Account Manager

    2 weeks ago

    Minneapolis, Minnesota, United States Collective Measures Full time

    Job OverviewSalary: CompetitiveKey Responsibilities:Oversee and nurture assigned client relationships, ensuring effective communication, adherence to timelines, deliverables, and comprehensive reporting, particularly for large enterprise clients or complex accounts.Facilitate or engage in regular client planning, strategic discussions, and review...

  • Client Services Representative

    7 days ago

    Minneapolis, Minnesota, United States Compass Group USA Full time

    About the RoleWe are seeking a highly skilled and motivated Account Manager to join our Client team at Compass Group USA. As an Account Manager, you will be responsible for supporting our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities.Key ResponsibilitiesFirst-level...

  • Client Service Consultant

    1 week ago

    Minneapolis, Minnesota, United States Deluxe Full time

    About the RoleThe Client Service Consultant is a key member of our team, responsible for delivering exceptional program management and order execution services to our top-tier clients. As a subject matter expert, you will provide consulting services to clients, addressing their needs and ensuring that proposed solutions meet their expectations and address...

  • Client Services Representative

    7 days ago

    Minneapolis, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time

    Job SummaryCatholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a dedicated and compassionate individual to serve as a Client Advocate II at our Mary Frey Opportunity Center.Key ResponsibilitiesProvide Exceptional Customer Service: Deliver high-quality service to all individuals by completing client requests in a timely and...

  • Client Service Representative

    2 days ago

    Minneapolis, Minnesota, United States NFP Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Client Service Associate to join our team at NFP. As a Client Service Associate, you will be responsible for providing exceptional client service and support to our clients, while also assisting with various administrative tasks.Key ResponsibilitiesClient Service: Provide exceptional client...

  • Client Services Coordinator

    7 days ago

    Minneapolis, Minnesota, United States Carlson Capital Management Full time

    Job DescriptionAt Carlson Capital Management, we deliver a fully integrated, client-centered wealth management experience that exemplifies superior care and upholds the industry's highest fiduciary standards. Our employee-owned firm offers customized investment, estate, tax, retirement, insurance, and philanthropic planning to individuals and families in a...

  • Client Services Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States Marsh & McLennan Companies Full time

    Company: Marsh & McLennan CompaniesPosition Overview: At Marsh & McLennan Companies, we are dedicated to enhancing the lives of millions by improving their health, financial security, and career prospects. Our mission is to create more secure and fulfilling futures for our clients and their employees — whether we are developing cost-effective health...

  • Client Services Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States Macphail Center for Music Full time

    POSITION TITLE: Student Services Representative REPORTS TO: Student Services Assistant Manager LOCATION: Twin Cities Metro STATUS: Non-exempt; .33 FTE; 13 hours per week SCHEDULE: Core Hours: Saturday 9:00 AM - 5:00 PM, Sunday 12:00 PM - 5:00 PM Additional hours available through subbing for team membersJob OverviewThe Student Services Representative plays a...

  • Client Services Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States Jobot Full time

    Account Manager Opportunity at JobotAt Jobot, we pride ourselves on our extensive experience and leadership in delivering exceptional mechanical contracting services. Our focus spans a diverse array of commercial, industrial, and institutional facilities. Our expertise includes HVAC, piping, sheet metal, millwright, machine guarding, and plumbing...

  • Client Service Associate in Financial Services

    2 weeks ago

    Minneapolis, Minnesota, United States Northwestern Mutual Full time

    Job OverviewSalary: CompetitiveOverall PurposeThe Client Service Associate in Financial Services plays a crucial role in enhancing client satisfaction and assisting the financial representative in developing their practice and nurturing client relationships. This position is essential for maintaining a well-organized and efficient office environment. The...

  • Global Client Manager

    2 days ago

    Minneapolis, Minnesota, United States GBS - Global Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Leader to join our team at GBS - Global. As a Client Service Leader, you will be responsible for delivering exceptional service to our clients by managing our client service teams.Key ResponsibilitiesManage client relationships and ensure delivery of exceptional service to...

  • Client Services Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States MacPhail Center for Music Full time

    Job OverviewPOSITION: Student Services RepresentativeREPORTS TO: Student Services Assistant ManagerSTATUS: Non-exempt; .33 FTE; 13 hours per weekSCHEDULE: Core Hours: Saturday 9:00 AM – 5:00 PM, Sunday 12:00 PM - 5:00 PM Additional hours available through substituting for team members.Position SummaryThe Student Services Representative plays a vital role...

  • Client Services Specialist

    7 days ago

    Minneapolis, Minnesota, United States Mn Adult &Teen Challenge Full time

    About the RoleMn Adult & Teen Challenge is seeking a highly skilled Admissions Specialist to join our team in helping transform lives. As a key member of our team, you will play a vital role in ensuring that all applications for enrollment are processed in a professional manner and admit all eligible applicants as quickly and efficiently as possible.Key...

  • Client Services Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States MSS Services Full time

    About MSS ServicesAt MSS, we believe that working here is more than just a job; it’s a vocation. For over 70 years, our organization has been dedicated to empowering individuals with disabilities in the Twin Cities area, helping them lead lives filled with dignity, purpose, and joy.Position OverviewAs a Service Coordinator, you will be part of a...

  • Head of Reinsurance Client Services

    1 week ago

    Minneapolis, Minnesota, United States Aon Full time

    Position Overview:At Aon, we are seeking a Director of Reinsurance Operations to lead our dynamic team.Role Summary: As a data and operations specialist, you will oversee a large client services team, ensuring the preparation of essential reports and professional presentations for clients and the Head of Client Services. Your role will involve supporting...

  • Senior Client Service Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Old National Bank Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Wealth Client Service Specialist to join our team at Old National Bank. As a key member of our Wealth Management group, you will be responsible for providing exceptional administrative and sales support to our High Net Worth (HNW) Wealth Advisors.Key ResponsibilitiesOrganizational and...

  • Senior Client Service Specialist

    1 week ago

    Minneapolis, Minnesota, United States Old National Bank Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Wealth Client Service Specialist to join our team at Old National Bank. As a key member of our Wealth Management group, you will be responsible for providing exceptional administrative and sales support to our High Net Worth (HNW) Wealth Advisors.Key ResponsibilitiesOrganizational and...

  • Senior Client Service Specialist

    1 week ago

    Minneapolis, Minnesota, United States Old National Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Wealth Client Service Specialist to join our team at Old National Bank. As a key member of our Wealth Management group, you will be responsible for providing exceptional administrative and sales support to our High Net Worth (HNW) Wealth Advisors.Key ResponsibilitiesOrganizational and Administrative...

  • Client Services Coordinator

    7 days ago

    Minneapolis, Minnesota, United States Compass Group, PLC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Business Development Coordinator to join our team at Compass Group, PLC. As a Business Development Coordinator, you will play a critical role in supporting our Client Managers with program projects, client initiatives, and escalated service calls.Key ResponsibilitiesSupport Client Managers...