Product Development Senior Manager

3 weeks ago

Basking Ridge, United States Verizon Full time
When you join Verizon

Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect around the world. Were a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come togetherlifting up our communities and striving to make an impact to move the world forward. If youre fueled by purpose, and powered by persistence, explore a career with us. Here, youll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

When you join Verizon...

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

  • Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with the best superior value prop and Promos

  • Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting a significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

  • Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

  • Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Researchs prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

  • SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday)

What youll be doing

The Senior Manager, of Value Marketing Delivery, will be responsible for the end-to-end implementation of high-priority initiatives for Straight Talk, Total Wireless, Verizon Prepaid, Simple Mobile, Walmart Family Mobile, and Tracfone in the Verizon Value CRO organization. These projects will impact all consumer touchpoints and will cover advancements in pricing, value proposition, promotion, base engagement, loyalty programs, and new product developments and launches. This role will have accountability for carrying each initiative's strategic intent through solution scoping and design through development, systems integration, and GTM execution. Decision-making authority and/or autonomy who then translates functional plans into operational processes and guides execution, receiving broad guidance. Work is accomplished without considerable direction, acting as an advisor guiding others in resolving complex issues.

Responsibilities:

  • Lead E2E execution across GTS, Omni CX/UX, Digital, assisted channels, and external partners for all Value Brands.

  • Partner Cross-functionally to capture all requirements, including CX/UX/channel.

  • Lead and collaborate with all cross-functional teams, including CX, UX, Digital Ops, RA, and GTS stakeholders, and understand capabilities and constraints related to promo/pricing implementation across all business sales channels.

  • Lead cross-functionally testing and defect investigation/fixes.

  • Perform project management E2E with a high sense of urgency to launch on time with the best customer experience.

  • Manage key milestones and deliverables to ensure on-time implementation and resolution of post-launch issues.

  • Provides guidance to subordinates within the latitude of established company policies. Delegates work with lower-banded team members.

  • Requires the ability to persuade others in sensitive and complex situations, while preserving relationships.

  • Collaborate with GTM & L&D teams on all aspects of training, launch elements, internal, external, and field communications.

  • Review business requirements, on new pricing initiatives, to ensure accurate build and execution.

  • Champion new pricing ideas and determine high-level feasibility.

  • Understand the business case for proposed pricing and how it impacts Verizon.

  • Evaluate opportunities to enhance current programs, as well as, create new opportunities for pricing differentiation. Key metrics reporting, including business case post-mortems.

What we're looking for...

You'll need to have:

  • Bachelors degree or four or more years of work experience.

  • Six or more years of relevant work experience.

  • Willingness to travel approximately up to 25%.

Even better if you have one or more of the following:

  • MBA or Master's degree.

  • Strong project management skills, multitasking is vital to success.

  • Proficiency in MS Office/Google Suite.

  • Presented findings and insights targeted to what that audience cares about (up to the executive level). The ability to influence without direct authority.

Where youll be workingIn this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours40Equal Employment Opportunity

Were proud to be an equal opportunity employer - and celebrate our employees differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.


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