VP, Strategic Customer Success

2 weeks ago

New York, United States Disability Solutions Full time

About EliseAIEliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.About The RoleReporting to the Head of Operations and Strategy at EliseAI, the VP, Strategic Customer Success will operate as an individual contributor and play a pivotal role in scaling our customer success strategies by driving strategic initiatives to enhance customer engagement and retention. You will engage in high-level business and technical discussions across the organization, including with C-suite executives.Key ResponsibilitiesCollaborate closely with key stakeholders across the company to ensure revenue retention and growth within our customer base.Engage directly with customers to deeply understand their challenges and goals, facilitating successful implementation of EliseAI across their real estate portfolios.Take ownership of customer success outcomes including onboarding, product adoption, retention, and overall satisfaction.Work strategically with the Chief Revenue Officer to develop and execute comprehensive account plans.Conduct analysis of performance metrics to identify trends and opportunities for improvement.Liaise with the Product and Engineering teams to drive adoption of new features and products.Identify potential churn risks and develop strategies to mitigate them, leveraging insights to improve customer experiences.Educate customers on the ROI of EliseAI solutions and assist them in conveying this value within their organizations.Foster customer advocacy by translating client feedback into actionable insights for product enhancement.Attract top-tier talent to join our driven teamRequirementsExtensive experience in scaling customer success functions within a SaaS company with 9 figures of revenue Strong analytical and strategic thinking skills, with the ability to manage high-level conversations with internal and external stakeholders.Proven track record of fostering long-term customer relationships and enhancing customer satisfaction.Deep understanding of customer success metrics and the ability to link these to business outcomes.Ability to work autonomously in a fast-paced environment.Willing to work 4-5 days/week in our NYC or SF officeWhy JoinGrowth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.BenefitsIn addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:Equity in the company in the form of stock options Medical, Dental and Vision premiums covered at 100%  Fully paid parental leaveCommuter benefits 401k benefitsMonthly fitness stipendOur brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunchFun company social events through our Elise and the City programUnlimited vacation and paid holidaysWe'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.Job Compensation Range:The salary range for this role is $220,000-280,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@eliseai.com.#li-onsite

  • VP, Customer Success San Francisco, CA

    4 weeks ago

    New York, United States TBWA\Chiat\Day Full time

    As NextRoll's VP, Customer Success you'll join our Revenue organization reporting to our Chief Revenue Officer, leading our Customer Success, Onboarding and Professional Services Teams. You’re passionate about customers and driving operational efficiency while fostering a high-performing and collaborative team culture. As the VP of Customer Success,...

  • VP of Customer Success

    1 month ago

    New York, United States Bambuser Full time

    Ready for a new adventure building the next-generation retail experience? As the Vice President of Customer Success, you will be a key member of our leadership team, responsible for developing and executing a comprehensive customer success strategy that ensures the satisfaction, retention, and growth of our valued customer base. This global role demands a...

  • VP of Strategic Investments

    4 weeks ago

    New York, United States Intelligent Green Solutions Full time

    The Vice President of Strategic Investments plans and directs all aspects of achieving growth through strategic investments and business development initiatives, including acquisitions, joint ventures, business consulting, and divestitures on behalf of IGS and its family of companies. Department: Management Location: New York / remote Job Type: Full-time /...

  • VP of Strategic Investments

    3 months ago

    New York, United States Intelligent Green Solutions Full time

    The Vice President of Strategic Investments plans and directs all aspects of achieving growth through strategic investments and business development initiatives, including acquisitions, joint ventures, business consulting, and divestitures on behalf of IGS and its family of companies. Department: Management Location: New York / remote Job Type: Full-time /...

  • Senior VP of Strategic Investments

    1 day ago

    New York, New York, United States New York Life Full time

    Unlock Your PotentialWe are seeking a talented SENIOR VP OF STRATEGIC INVESTMENTS to lead our Corporate Development team. As a key member of our executive team, you will be responsible for driving all aspects of the enterprise corporate development process from start to finish, developing and enhancing internal capabilities to execute corporate development...

  • Strategic Customer Success Lead

    6 days ago

    New York, New York, United States Greenfly Full time

    Job OverviewWe're looking for a Senior Account Growth Manager to join our Customer Success team. As a key member of our team, you will be responsible for driving growth and expansion within our most strategic customers.Main Responsibilities:Establish and build customer relationships at all levels of our most strategic customers.Drive renewals and grow our...

  • Senior Customer Success Expert

    2 weeks ago

    New York, New York, United States Sylvera Full time

    About the RoleWe're looking for a mission-driven, senior Customer Success Manager to join our Commercial function and fully own meaningful, strategic enterprise relations for the US market.The ideal candidate will have a minimum of 6 years of experience working with large Enterprises in a commercial role. They will be able to partner with stakeholders at the...

  • Strategic VP for Securities

    2 days ago

    New York, New York, United States MUFG Bank, Ltd. Full time

    MUFG Bank, Ltd. is hiring a highly skilled Strategic VP for Securities. As part of the Securities Finance Group, this role will support and assist members of the Sales and Trading team in all aspects of the group's business.The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. This includes booking...

  • VP, Global Strategic Partnerships

    2 weeks ago

    New York, New York, United States Influential Full time

    Job DescriptionWe are looking for a highly skilled VP, Global Strategic Partnerships to join our team at Influential. This role will be responsible for partnering with the President to drive strategic initiatives across the organization.The ideal candidate will have 12-15 years of progressive experience in consulting, strategy, or similar roles, with a track...

  • Strategic Customer Success Director

    14 hours ago

    New York, New York, United States Monday Full time

    About MondayThe Customer Success Team at monday.com is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of our platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys...

  • VP, Strategic Partnerships and Sales

    2 days ago

    New York, New York, United States Open Influence Full time

    About Us: Open Influence is an innovative influencer marketing platform that empowers brands to reach their target audience through data-driven strategies and creative collaborations. We are seeking a talented VP, Strategic Partnerships and Sales, to join our team and drive business growth through strategic partnerships and sales initiatives.In this role,...

  • VP of Strategic Client Partnerships

    4 days ago

    New York, New York, United States Restaurant Associates Full time

    About the RoleThe VP of Operations Strategy will be responsible for aligning operational activities with client goals, fostering strong relationships with senior executives, and driving growth through strategic initiatives. This is an excellent opportunity for an experienced leader to make a meaningful impact on our organization.A key responsibility of this...

  • Head of Strategic Engagement

    2 days ago

    New York, New York, United States EliseAI Full time

    Job DescriptionThe VP, Enterprise Success will operate as an individual contributor, reporting directly to the Head of Operations and Strategy. Their primary responsibility will be to engage directly with customers to deeply understand their challenges and goals, facilitating successful implementation of EliseAI across their real estate portfolios.A key...

  • Director, Strategic Planning VP

    5 months ago

    New York, United States NEON | An IPG Health Company Full time

    JOB SUMMARYThe Dir, Strategic Planning, VP is a seasoned brand builder and client-facing planning lead with a strong track record of managing complex accounts and pitches. They possess exceptional strategic storytelling skills and the ability to guide insight generation and campaign development. With a talent for quickly building personal equity and...

  • VP of Creative Planning

    2 days ago

    New York, New York, United States BGB Group Full time

    About the RoleWe're looking for a highly skilled VP, Brand Strategy to join our team at BGB Group. In this role, you'll be responsible for developing strategic plans and collaborating with stakeholders to drive client success.Key Responsibilities- Develop comprehensive marketing strategies for clients- Collaborate with cross-functional teams to integrate...

  • Customer Success Lead with Strategic Growth

    2 weeks ago

    New York, New York, United States Orca AG Full time

    OverviewORCA AG, a Swiss SaaS company, seeks an experienced Customer Success US Lead to drive satisfaction and retention for its high-value clients. As a key member of the international team, you will leverage ORCA's intelligent software to streamline tax, compliance, and legal workflows for complex ownership structures.CompensationThe estimated salary range...

  • VP of Strategic Investments

    3 weeks ago

    New York, NY, United States Intelligent Green Solutions LLC Full time

    The Vice President of Strategic Investments plans and directs all aspects of achieving growth through strategic investments and business development initiatives, including acquisitions, joint ventures, business consulting, and divestitures on behalf of IGS and its family of companies. Department: Management Location: New York / remote Job Type: Full-time...

  • Strategic Client Success Director

    2 days ago

    New York, New York, United States Global Relay Full time

    Pioneering Strategic Client Success InitiativesWe are seeking a visionary Strategic Client Success Director to lead the development and execution of cutting-edge client success initiatives at Global Relay. As a seasoned professional, you will leverage your expertise in strategic planning, account management, and customer success to drive revenue growth,...

  • VP of Client Growth and Advocacy

    6 days ago

    New York, New York, United States EliseAI Full time

    About EliseAIWe're a cutting-edge conversational AI technology company dedicated to making a meaningful impact on industries that matter most, such as housing and healthcare. At EliseAI, we believe that innovative solutions can transform lives and societies. Join us if you're excited about tackling complex challenges.The Job DescriptionAs VP, Strategic...

  • Strategic Customer Success Manager, Banking Specialist

    2 months ago

    New York, United States DataSnipper Full time

    DataSnipper is the driving force behind an intelligent automation platform that's transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round. With over...