Quality Improvement Manager

3 days ago

Burlington, United States Disability Solutions Full time

This is a full Time Position split equally between two Locations, Berlin Health & Rehabilitation Center in Barre, VT and Burlington Health and & Rehabilitation Center in Burlington, VT. 

 

POSITION SUMMARY: The Quality Improvement Manager facilitates and supports the development and implementation of quality initiatives impacting customer experience and satisfaction. This position supports resident advice, center systematic processes, center leadership, region and area management with established guidelines regarding customer service processes and protocols, including but not limited to:

* successful solicitation and response to customer satisfaction feedback

* provision of customer service education

* development of Guest Services care model

* effective and meaningful QAPI processes

* consultation on center-specific issues

* company-wide policy and procedures

* survey issues

* program development

 

RESPONSIBILITIES/ACCOUNTABILITIES:

 

Leadership/Administrative

1) Promotes a culture of compassion, understanding of customer experience, and service modalities.

2) Creates an environment that is respectful, team oriented, and responsive to the concerns of staff, residents, families, and friends.

3) Promotes and protects resident rights and the well-being of all residents. Prevents and addresses abuse as mandated by law.

4) Develops and maintains a strong working rapport with intradepartmental personnel within Regions and Division for collaboration, planning, and problem resolution. Exemplifies and promotes interprofessional communication, collaboration, and practice.

5) Manages key ongoing procedures of customer satisfaction survey distribution, data collection and report availability

6) Produces custom reports and analyses as needed to Center, Region and Division leaders

7) Plans, organizes, standardizes, implements, and evaluates comprehensive Customer Service and Quality Programs.

 

* Assists Centers with identifying care delivery programs to meet the unique needs of residents served.

* Provides direction to facilities relative management of Customer Satisfaction Surveys.

 

Staffing

1) Works in partnership with Center leadership to recruit, interview, hire, on-board, and evaluate all Guest Services Directors and Coordinators.

2) Participates in on-boarding of Center Executive Directors and Center Customer Excellence teams relative to Customer Service and QAPI.

3) Evaluates Center Customer Excellence QAPI and makes recommendations accordingly in order to support the needs of the patients.

4) Provides oral and written reports/recommendations to Center Executive Directors, Regional, and Divisional Leadership relating to concerns/issues, program implementation, and/or plans of correction.

5) Supports Center teams for survey readiness, as indicated.

6) Provides education for Center/Region/Division team members on processes that may include:

* QAPI

* Customer Service

* Use and Analytics of Quality Reports

* AHCA Quality Awards

* Culture Change

* Other emerging process support

7) Serves as a mentor to staff to develop and provide interventions to address adverse customer relations events that occur.

 

Communications/Outreach

1) Develops and implements effective formal and informal forums to promote communication.

2) Conducts regularly scheduled meetings with Regional Vice Presidents and Senior Vice Presidents to review region and center specific opportunities.

3) Participates in Region Meetings providing education and support upon request.

 

 

MQI1


Qualifications:

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:

1) Bachelor's degree in healthcare administration or other relevant field preferred. Licensed in respective discipline.

2) Five years' experience in health care delivery.

Other Info
  • Position Type: Full Time
  • Pay Target: $75000 / year
  • Job City: Burlington
  • Requisition Number: 479506

  • Quality Improvement Manager

    9 hours ago

    Burlington, Vermont, United States Burlington Health and Rehabilitation Center - Burlington, VT Full time

    Job SummaryWe are seeking a highly skilled Quality Improvement Manager to join our team at Burlington Health and Rehabilitation Center in Burlington, VT. As a key member of our leadership team, you will be responsible for developing and implementing quality initiatives that impact customer experience and satisfaction.Key ResponsibilitiesFacilitate and...

  • Quality Improvement Manager

    21 hours ago

    burlington, United States Sourcing Square US Full time

    This is a full Time Position split equally between two Locations, Berlin Health & Rehabilitation Center in Barre, VT and Burlington Health and & Rehabilitation Center in Burlington, VT.  POSITION SUMMARY: The Quality Improvement Manager facilitates and supports the development and implementation of quality initiatives impacting customer experience and...

  • Continuous Improvement Manager

    1 month ago

    Burlington, United States LAVELLE INDUSTRIES INC Full time

    Job DescriptionJob DescriptionDescription:Join our team! Lavelle industries is looking for a Continuous Improvement Manager. As CI Manager, you will be an integral part of our Operations team, maintaining responsibility for Lavelle’s Quality Management System and leading the quality control team. This individual will drive continuous improvement objectives...

  • Quality Improvement Coordinator

    1 week ago

    West Burlington, Iowa, United States Great River Health Full time

    Job SummaryWe are seeking a highly skilled Quality Improvement Coordinator to join our team at Great River Health. The successful candidate will be responsible for coordinating and facilitating quality improvement efforts to ensure our organization provides services that meet high-quality performance standards.Key ResponsibilitiesCollect, analyze, and report...

  • Quality Improvement Coordinator

    7 days ago

    West Burlington, Iowa, United States Great River Health Full time

    Job SummaryWe are seeking a highly skilled Quality Improvement Coordinator to join our team at Great River Health. The successful candidate will be responsible for coordinating and facilitating quality improvement efforts to ensure our organization provides services that meet high-quality performance standards.Key ResponsibilitiesCollect, analyze, and report...

  • Quality Improvement Specialist

    2 days ago

    West Burlington, Iowa, United States Great River Health Full time

    Job SummaryWe are seeking a highly skilled Quality Improvement Specialist to join our team at Great River Health. In this role, you will be responsible for coordinating and facilitating quality improvement efforts to ensure our organization provides services that meet high quality performance standards.Key ResponsibilitiesCollect, analyze, and report data to...

  • Quality Improvement Coordinator

    3 weeks ago

    West Burlington, Iowa, United States Great River Health Full time

    Minimum Hiring Wage: From $81,889.60 a year Job Details: Scheduled Hours: Day shift Job Overview: The Quality Improvement Coordinator plays a pivotal role in enhancing service excellence within the organization. This position is responsible for orchestrating and promoting quality enhancement initiatives to ensure that the services rendered align with...

  • Senior Manager, Continuous Improvement

    1 month ago

    Burlington, United States Shearer's Foods Full time

    Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania, Virginia, Iowa, Ontario and Alberta, Canada, including one of the...

  • Senior Manager, Continuous Improvement

    3 days ago

    Burlington, United States Shearer's Foods Full time

    Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania, Virginia, Iowa, Ontario and Alberta, Canada, including one of the...

  • Senior Manager, Continuous Improvement

    3 months ago

    Burlington, United States Shearer's Foods Full time

    Job DescriptionJob DescriptionShearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania, Virginia, Iowa, Ontario and...

  • Plant Quality Manager

    2 months ago

    Burlington, United States Poly6 Full time

        JOB DESCRIPTION:  Plant Quality Manager  Burlington, MA, USA    Poly6 uses process intelligent materials to advance system efficiency and engineering design capabilities in scaled manufacturing. Poly6’s initial market focus includes turbine engines, a market in which Poly6’s products, enabled by additive manufacturing, automate current...

  • Plant Quality Manager

    2 months ago

    Burlington, United States Poly6 Full time

        JOB DESCRIPTION:  Plant Quality Manager  Burlington, MA, USA    Poly6 uses process intelligent materials to advance system efficiency and engineering design capabilities in scaled manufacturing. Poly6’s initial market focus includes turbine engines, a market in which Poly6’s products, enabled by additive manufacturing, automate current...

  • Quality Assurance Manager

    3 days ago

    Burlington, North Carolina, United States Pro Found Recruiting LLC Full time

    Job Title: Quality Assurance ManagerPro Found Recruiting LLC is seeking an experienced Quality Assurance Manager to join our team. This role is critical in maintaining the highest standards of food safety and quality in a fast-paced production environment.Key Responsibilities:Lead and oversee all internal and external audits to ensure compliance with FDA...

  • Aerospace Quality Assurance Manager

    3 weeks ago

    Burlington, Massachusetts, United States Poly6 Full time

    JOB DESCRIPTION:Aerospace Quality Assurance ManagerOVERVIEWWe are looking for a skilled and experienced Aerospace Quality Assurance Manager to lead quality control and assurance initiatives at our manufacturing facility. The successful candidate will have expertise in chemical and material processing within the aerospace industry, ensuring compliance with...

  • Engineering Manager

    1 week ago

    Burlington, Wisconsin, United States Microbial Discovery Group Full time

    Job SummaryWe are seeking an experienced and dynamic Engineering Manager to lead our engineering team at Microbial Discovery Group. The successful candidate will be responsible for overseeing the planning, coordination, and execution of engineering projects, ensuring the successful delivery of high-quality products and solutions.Key ResponsibilitiesTeam...

  • Quality Assurance Manager

    3 days ago

    Burlington, Washington, United States Silfab Solar Full time

    Job DescriptionJob Summary:The Quality Lead is responsible for overseeing the team of Quality Technicians regarding the development and administration of internal and external processes and regulations, protocols, and policies. This role will help create and maintain test data and perform testing and reports results to ensure a consistent, high standard of...

  • Quality Technician

    4 weeks ago

    Burlington, United States Cypress HCM Full time

    Job DescriptionJob DescriptionQuality TechnicianThis exciting role will ensure the overall quality and compliance of products or services within the company. A solid understanding of quality control and assurance processes within a manufacturing environment will be needed to be successful in this role. They are headquartered in the Burlington, WA area. The...

  • Quality Technician

    4 weeks ago

    Burlington, United States Cypress HCM Full time

    Job DescriptionJob DescriptionQuality TechnicianThis exciting role will ensure the overall quality and compliance of products or services within the company. A solid understanding of quality control and assurance processes within a manufacturing environment will be needed to be successful in this role. They are headquartered in the Burlington, WA area. The...

  • Population Health Improvement Manager

    1 week ago

    Burlington, Vermont, United States Cambia Health Solutions Full time

    About the RoleWe are seeking a highly skilled Clinical Program Consultant Sr. to join our team at Cambia Health Solutions. As a key member of our Transformation, Quality, and Learning team, you will play a critical role in facilitating strategy development, planning, and business development efforts to advance our Clinical Mission.Key ResponsibilitiesAnalyze...

  • Quality Technician

    4 weeks ago

    Burlington, United States Cypress HCM Full time

    Quality TechnicianThis exciting role will ensure the overall quality and compliance of products or services within the company. A solid understanding of quality control and assurance processes within a manufacturing environment will be needed to be successful in this role. They are headquartered in the Burlington, WA area. The company is a leading designer...