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Quality Improvement Manager

2 months ago


Burlington, Vermont, United States Burlington Health and Rehabilitation Center - Burlington, VT Full time
Job Summary

We are seeking a highly skilled Quality Improvement Manager to join our team at Burlington Health and Rehabilitation Center in Burlington, VT. As a key member of our leadership team, you will be responsible for developing and implementing quality initiatives that impact customer experience and satisfaction.

Key Responsibilities
  • Facilitate and support the development and implementation of quality initiatives that promote customer satisfaction and experience.
  • Collaborate with center leadership, region, and area management to establish guidelines for customer service processes and protocols.
  • Develop and maintain a strong working rapport with intradepartmental personnel within Regions and Division for collaboration, planning, and problem resolution.
  • Manage key ongoing procedures of customer satisfaction survey distribution, data collection, and report availability.
  • Provide education and support to center teams on processes such as QAPI, customer service, and use of quality reports.
Requirements
  • Bachelor's degree in healthcare administration or other relevant field preferred.
  • Five years' experience in healthcare delivery.
What We Offer

We offer a competitive salary of $75,000 per year and a dynamic work environment that promotes growth and development.