AWS Contact Center Technical Delivery Manager
4 days ago
- Oversee the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.
- Manage project timelines, budgets, and resources to ensure successful completion of initiatives.
- Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to design and implement Agent Assist solutions.
- Serve as the primary technical point of contact for internal and external stakeholders.
- Guide the architecture and design of Agent Assist technologies leveraging AWS services (e.g., AWS Lambda, Amazon Lex, Amazon Connect).
- Ensure solutions meet business requirements and align with best practices for cloud development.
- Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations.
- Foster strong relationships with customers, understanding their needs and driving customer satisfaction.
- Implement best practices for quality assurance and testing to ensure high-quality deliverables.
- Monitor project performance and make adjustments as necessary to achieve goals.
- Analyze project outcomes to identify areas for improvement and implement lessons learned in future projects.
- Stay updated on industry trends and AWS advancements to leverage new technologies for Agent Assist solutions.
- Bachelor s degree in Computer Science, Information Technology, or a related field; a Master s degree is a plus.
- 5+ years of experience in project management, with a focus on contact center technologies and AWS.
- Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
- Strong understanding of Contact Center solutions, including Agent Assist technologies, AI/ML integrations, and customer experience strategies.
- Excellent leadership and team management skills, with the ability to mentor and guide technical teams.
- Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
- Exceptional communication and interpersonal skills.
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Malvern, Pennsylvania, United States Cynet Systems Full timeJob Title: AWS Cloud Contact Center Technical Delivery ManagerWe are seeking a highly skilled AWS Cloud Contact Center Technical Delivery Manager to join our team at Cynet Systems. As a key member of our team, you will be responsible for overseeing the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.Key...
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