Technical Delivery Release Manager
5 days ago
Ampcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly skilled Technical Delivery Manager to join our team.
Job Summary:
We are looking for a seasoned Technical Delivery Manager with expertise in Contact Center solutions, specifically focusing on Agent Assist technologies built on the AWS stack. The ideal candidate will lead technical teams to deliver innovative solutions that enhance agent productivity and improve customer experiences.
Key Responsibilities:
- Project Management: Oversee the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.
- Technical Leadership: Collaborate with cross-functional teams to design and implement Agent Assist solutions.
- Solution Development: Guide the architecture and design of Agent Assist technologies leveraging AWS services.
- Stakeholder Management: Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations.
- Quality Assurance: Implement best practices for quality assurance and testing to ensure high-quality deliverables.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in project management, with a focus on contact center technologies and AWS.
- Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
Ampcus Inc. is an Equal Opportunity Employer.
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