Genesys Contact Centre Technical Lead

6 days ago


Malvern, United States New York Technology Partners Full time

Role : Genesys Contact Centre Technical Lead

Duration : Long Term Contact

Location : Malvern PA Hybrid

JD - Main Responsibilities

    • Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
    • Deploy Genesys Cloud services to clients
    • Perform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private/Public cloud (AWS or equivalent)
    • Participate and assist in the development of operational policies, standards and procedures for contact center services
    • Support BA to translate business requirements and features into technical solutions for deployment
    • Perform basic IVR and CcaaS testing and support in functional and integration testing
    • Integrate Genesys PureCloud with other enterprise applications , third party systems via APIs
    • Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support
    • Software development for any custom applications and/or scripts required for reporting, eChat, Screen Pop, database validation, score card, recording, gamification, SLA, etc.
    • Closely communicate with customers and various team members, stakeholders during project delivery
    • Interact with Genesys Product team and maintain healthy communication with other Genesys implementation teams across enterprise

Must Have

    • Minimum of 12-15 years of Genesys framework installation, configuration, Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
    • Genesys certification in Routing
    • Experience in developing Routing workflows using Composer
    • Extensive SCXML troubleshooting
    • Experience in Orchestration Server
    • Extensive knowledge in GRAT
    • Experience in ECMA scripting
    • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
    • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
    • Ability to architect routing design and development for new solutions that will be implemented for the customer
    • PureCloud Core Professional (PCP)/PureCloud Genesys Certified Associate (GCA)
    • Interaction Center Handler Developer (ICHD)
    • Good understanding with WFM
    • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes


  • Malvern, United States New York Technology Partners Full time

    Role : Genesys Contact Centre Technical Lead Duration : Long Term Contact Location : Malvern PA HybridJD - Main ResponsibilitiesDevelop new and/or enhance existing application or system code as assigned or provided in technical specificationsDeploy Genesys Cloud services to clientsPerform IVR configuration and other relevant configuration in the Genesys...


  • Malvern, United States New York Technology Partners Full time

    Job: Genesis Tech Lead.Location: Malvern, PADuration: Long Term Contract.JD - Main ResponsibilitiesDevelop new and/or enhance existing application or system code as assigned or provided in technical specificationsDeploy Genesys Cloud services to clientsPerform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private/Public...

  • Genesys Tech Lead

    6 days ago


    Malvern, United States Caltriko Solutions Full time

    Hi,Greetings of the day! We re looking for talented individuals who are passionate about, ready to contribute, and eager to grow with us. Job Title: Genesys Tech Lead Location: Malvern, PA (Work from Office)Duration: Long Term Contract Responsibilities:PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and...

  • Genesys Tech Lead

    6 days ago


    Malvern, United States New York Technology Partners Full time

    Title: Genesys Tech LeadLocation: Malvern, PA (Hybrid)Position: Contract Main Responsibilities:Develop new and/or enhance existing application or system code as assigned or provided in technical specificationsDeploy Genesys Cloud services to clientsPerform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private/Public...

  • Genesys Tech Lead

    5 days ago


    Malvern, Pennsylvania, United States New York Technology Partners Full time

    Job Title: Genesys Tech LeadJob Summary:We are seeking a highly skilled Genesys Tech Lead to join our team at New York Technology Partners. As a Genesys Tech Lead, you will be responsible for leading the development and implementation of Genesys Cloud services, including routing, IVR configuration, and contact center solutions.Main Responsibilities:Develop...

  • Appian Technical Lead

    2 weeks ago


    Malvern, Arkansas, United States Diverse Lynx Full time

    Job Title: Appian Tech LeadWe are seeking a highly skilled Appian Tech Lead to join our team at Diverse Lynx LLC. As a key member of our team, you will be responsible for leading the technical direction of our Appian projects and ensuring the successful delivery of high-quality solutions.Key Responsibilities:Lead the technical roadmap and take ownership of...

  • Appian Technical Lead

    24 hours ago


    Malvern, Arkansas, United States Diverse Lynx Full time

    Appian Tech LeadWe are seeking a highly skilled Appian Tech Lead to join our team at Diverse Lynx LLC. As a key member of our technical team, you will be responsible for leading the development of Appian solutions and ensuring the successful delivery of projects.Key Responsibilities:Lead the development of Appian solutions, including design, development, and...


  • Malvern, Pennsylvania, United States Vanguard Full time

    About the RoleWe are seeking a highly skilled Technical Scrum Lead to join our team at Vanguard. As a Technical Scrum Lead, you will be responsible for providing agile methodology services to cross-functional teams, demonstrating an understanding of the technology-related product(s) and associated business areas.Key ResponsibilitiesProvide insight on best...


  • Malvern, Pennsylvania, United States Vanguard Full time

    About the RoleWe are seeking a highly skilled Technical Scrum Lead to join our Business Agility team within the Chief Data & Analytics Office. As a Technical Scrum Lead, you will play a critical role in driving agile methodology services to cross-functional teams, demonstrating a deep understanding of technology-related products and associated business...


  • Malvern, Pennsylvania, United States Vanguard Full time

    About the RoleWe are seeking a highly skilled Technical Lead to join our team at Vanguard. As a Technical Lead, you will be responsible for leading technical initiatives and projects, collaborating with cross-functional teams, and driving technical excellence across the organization.Key ResponsibilitiesLead technical initiatives and projects, ensuring timely...

  • Technical Lead

    2 days ago


    Malvern, Pennsylvania, United States Vanguard Full time

    Job Title: Technical LeadWe are seeking a highly skilled Technical Lead to join our team at Vanguard. As a Technical Lead, you will be responsible for leading the development of cloud-based solutions using AWS and cloud architecture.About the Role:The successful candidate will have a strong background in cloud computing, AWS, and software development. You...

  • Technical Lead

    3 months ago


    Malvern, United States Vanguard Full time

    Are you ready to lead Vanguard towards building API – Micro Services on AWS using cloud architecture & help migrate data to cloud? We have opportunities for you here - to generate robust APIs and provide strong technical leadership on one of the most important projects at Vanguard – API Team!A little about the team:It’s a team who will primarily focus...

  • Java Technical Lead

    2 weeks ago


    Malvern, Arkansas, United States Diverse Lynx Full time

    Job Title: Technical LeadJob Summary:As a Technical Lead, you will be responsible for leading the migration of our containerized deployment from AWS to Azure Cloud, utilizing Azure Kubernetes Services. You will also deploy contingency web pages for existing UI and APIs, migrate our database from AWS PostgreSQL to Azure PostgreSQL, and refactor code to add...


  • Malvern, Arkansas, United States iSoftTek Solutions Inc Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at iSoftTek Solutions Inc. As a Business Analyst, you will play a key role in building modern Contact Center applications for our leading Financial Services customers.Key Responsibilities:Develop customer use cases, personas, scenarios, workflows, and functional requirements for a...

  • Technical Scrum Lead

    2 weeks ago


    Malvern, United States Vanguard Full time

    The Technical Scrum Lead will provide agile methodology services to cross-functional teams, demonstrating an understanding of the technology-related product(s) and associated business areas. Apply technical expertise to improve productivity of teams and quality of work processes and outcomes. Products often have divisional implications.About the team: The...


  • Malvern, Arkansas, United States Tata Consultancy Services Full time

    Appian BPM Technical LeadWe are seeking a highly skilled Appian BPM Technical Lead to join our team at Tata Consultancy Services. The ideal candidate will have a minimum of 5 years of experience in Appian BPM and a strong understanding of the product's architecture and technical features.Key Responsibilities:Design and develop complex Appian BPM solutions,...


  • Malvern, Arkansas, United States Tata Consultancy Services Full time

    Appian BPM Technical LeadWe are seeking a highly skilled Appian BPM Technical Lead to join our team at Tata Consultancy Services. The ideal candidate will have a strong background in Appian BPM, with a minimum of 5 years of experience in designing and developing business workflow automation and business rules execution.Key Responsibilities:Design and develop...


  • Malvern, Pennsylvania, United States K&K Global Talent Solutions INC. Full time

    K&K Global Talent Solutions Inc is a leading international recruiting agency that has been providing technical resources in the European, Canadian, and USA regions since 1993.This position is with one of our clients in the USA, who is actively hiring candidates to expand their teams.**Job Title:** Appian BPM Certified Lead Developer**Location:** USA**Job...


  • Malvern, Pennsylvania, United States Vanguard Full time

    About the RoleWe are seeking a highly skilled Application Engineering Technical Lead to join our team at Vanguard. As a key member of our organization, you will be responsible for leading technical initiatives and driving innovation across multiple teams.Key ResponsibilitiesProvide technical expertise and direction for critical software, middleware, or...


  • Malvern, Arkansas, United States Tata Consultancy Services Full time

    Job SummaryTata Consultancy Services is seeking a highly skilled Appian BPM Technical Lead to join our team. As a key member of our organization, you will be responsible for leading the design and development of business workflow automation and business rules execution using Appian BPM.Key ResponsibilitiesMinimum 8 years of experience in Appian BPM, with a...