Lead Genesys Contact center

1 day ago


Malvern, United States New York Technology Partners Full time

Job: Genesis Tech Lead.

Location: Malvern, PA
Duration: Long Term Contract.

JD - Main Responsibilities

  • Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
  • Deploy Genesys Cloud services to clients
  • Perform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private/Public cloud (AWS or equivalent)
  • Participate and assist in the development of operational policies, standards and procedures for contact center services
  • Support BA to translate business requirements and features into technical solutions for deployment
  • Perform basic IVR and CcaaS testing and support in functional and integration testing
  • Integrate Genesys Pure Cloud with other enterprise applications , third party systems via APIs
  • Assist the Operations and Support team with the telecommunications and IP telephony infrastructure support
  • Software development for any custom applications and/or scripts required for reporting, eChat, Screen Pop, database validation, score card, recording, gamification, SLA, etc.
  • Closely communicate with customers and various team members, stakeholders during project delivery
  • Interact with Genesys Product team and maintain healthy communication with other Genesys implementation teams across enterprise.

Must Have

  • Minimum of 12-15 years of Genesys framework installation, configuration, Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
  • Genesys certification in Routing
  • Experience in developing Routing workflows using Composer
  • Extensive SCXML troubleshooting
  • Experience in Orchestration Server
  • Extensive knowledge in GRAT
  • Experience in ECMA scripting
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • PureCloud Core Professional (PCP)/PureCloud Genesys Certified Associate (GCA)
  • Interaction Center Handler Developer (ICHD)
  • Good understanding with WFM
  • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Lead Genesys Contact center

  • Malvern, United States New York Technology Partners Full time

    Role : Genesys Contact Centre Technical LeadDuration : Long Term Contact Location : Malvern PA Hybrid JD - Main ResponsibilitiesDevelop new and/or enhance existing application or system code as assigned or provided in technical specificationsDeploy Genesys Cloud services to clientsPerform IVR configuration and other relevant configuration in the Genesys...


  • Malvern, United States New York Technology Partners Full time

    Role : Genesys Contact Centre Technical Lead Duration : Long Term Contact Location : Malvern PA HybridJD - Main ResponsibilitiesDevelop new and/or enhance existing application or system code as assigned or provided in technical specificationsDeploy Genesys Cloud services to clientsPerform IVR configuration and other relevant configuration in the Genesys...

  • Genesys Tech Lead

    6 days ago


    Malvern, United States Caltriko Solutions Full time

    Hi,Greetings of the day! We re looking for talented individuals who are passionate about, ready to contribute, and eager to grow with us. Job Title: Genesys Tech Lead Location: Malvern, PA (Work from Office)Duration: Long Term Contract Responsibilities:PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and...

  • Genesys Tech Lead

    6 days ago


    Malvern, United States New York Technology Partners Full time

    Title: Genesys Tech LeadLocation: Malvern, PA (Hybrid)Position: Contract Main Responsibilities:Develop new and/or enhance existing application or system code as assigned or provided in technical specificationsDeploy Genesys Cloud services to clientsPerform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private/Public...

  • Genesys Tech Lead

    5 days ago


    Malvern, Pennsylvania, United States New York Technology Partners Full time

    Job Title: Genesys Tech LeadJob Summary:We are seeking a highly skilled Genesys Tech Lead to join our team at New York Technology Partners. As a Genesys Tech Lead, you will be responsible for leading the development and implementation of Genesys Cloud services, including routing, IVR configuration, and contact center solutions.Main Responsibilities:Develop...


  • Malvern, Arkansas, United States DaVita Full time

    About the RoleWe are seeking a highly skilled Senior Contact Center Solutions Engineer to join our team at DaVita. As a technical lead, you will be responsible for implementing and supporting complex contact center solutions across multiple call centers.Key ResponsibilitiesCollaborate with cross-functional departments and stakeholders to gather user...


  • Malvern, Arkansas, United States iSoftTek Solutions Inc Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at iSoftTek Solutions Inc. As a Business Analyst, you will play a key role in building modern Contact Center applications for our leading Financial Services customers.Key Responsibilities:Develop customer use cases, personas, scenarios, workflows, and functional requirements for a...

  • Enterprise Architect

    4 weeks ago


    Malvern, Pennsylvania, United States New York Technology Partners Full time

    About the Role:We are seeking an experienced Enterprise Architect to lead the design and implementation of our Kore.AI platform. As a key member of our team, you will be responsible for understanding the functional requirements and translating them into a technical architecture using the Kore.AI platform.Key Responsibilities:Develop and maintain the...


  • Malvern, Pennsylvania, United States iSoftTek Solutions Inc Full time

    About the Role:iSoftTek Solutions Inc is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in building modern Contact Center applications for our leading Financial Services customers.Key Responsibilities:Collaborate with the Customer Experience and Contact Center teams to understand customer...


  • Malvern, United States New York Technology Partners Full time

    Role : Kore.ai Enterprise Architect Duration : Long Term Contract Location : Malvern PA Hybrid ""Job Description: As an Enterprise Architect, you will be leading the design and implementation of the Kore.AI platform. You will be responsible for understanding the functional requirements, translated them into a technical architecture using Kore.AI platform...


  • Malvern, United States New York Technology Partners Full time

    Role : Kore.ai Enterprise Architect Duration : Long Term Contract Location : Malvern PA Hybrid ""Job Description: As an Enterprise Architect, you will be leading the design and implementation of the Kore.AI platform. You will be responsible for understanding the functional requirements, translated them into a technical architecture using Kore.AI platform...


  • Malvern, Pennsylvania, United States Vanguard Full time

    About the RoleWe are seeking a highly experienced Senior Manager, IT Delivery to join our team at Vanguard. As a key member of our IT organization, you will be responsible for delivering software releases, leading testing and evaluation of IT vendor products, and working closely with business clients to resolve scope and develop environmental requirements...


  • Malvern, United States Randstad North America, Inc. Full time

    NOW HIRING FOR JANUARY 2025 Our client is preparing for the new year and so are we! Apply today to be on the list for the next classes, starting in January 2025. A recruiter will be in contact with you as soon as possible to discuss the position and Call Center, Representative, Client Relations, Technology, Staffing


  • Malvern, United States Randstad Full time

    Job DescriptionJob DescriptionNOW HIRING FOR JANUARY 2025Our client is preparing for the new year and so are we! Apply today to be on the list for the next classes, starting in January 2025. A recruiter will be in contact with you as soon as possible to discuss the position and get you ready to start as soon as official recruitment begins for the coming...


  • Malvern, United States Vanguard Full time

    he Personal Investor Technology (PITech) is hiring a Senior Manager, IT Delivery! PITech is in charge of delivering a pioneering technology platform for unparalleled client experience and trusted advice. With a focus on resilience, speed, and value creation, PITech is streamlining processes, encouraging rapid innovation and market impact. Motivated by an...


  • Malvern, Pennsylvania, United States Vanguard Full time

    About the RoleWe are seeking a highly skilled Senior Manager, IT Delivery to join our team at Vanguard. As a key member of our organization, you will be responsible for delivering software releases, leading testing and evaluation of IT vendor products, and working closely with business clients to resolve scope and develop environmental requirements.Key...

  • Lead Cook

    2 weeks ago


    Malvern, Arkansas, United States Wegmans Food Markets Full time

    Lead Cook Opportunity at Wegmans Food MarketsAt Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. As a Lead Cook, you'll play a vital role in our people-first kitchens, leading a team of Prep and Line Cooks by helping them to fine-tune their culinary skills, grow their careers, and fuel their passion for...

  • Lead Cook

    2 weeks ago


    Malvern, Arkansas, United States Wegmans Food Markets Full time

    Job OverviewWe are seeking a skilled and experienced Lead Cook to join our culinary team at Wegmans Food Markets. As a Lead Cook, you will play a key role in ensuring the highest quality food products are prepared and presented to our customers.Key ResponsibilitiesAssist the Sous Chef in running the kitchen and leading employees, overseeing the operations in...

  • Call center agent

    2 months ago


    Malvern, United States Randstad Full time

    Are you a motivated Call Center professional, interested in working for a world leader in financial services? If so, I'd like to discuss the opportunity in more detail and see if this position would be a good fit for you. Hybrid in PA *** FOR FASTER CONSIDERATION: email your resume to ana.valenzuela@randstadusa.com ******** Pay Rate: $23 Shift/hours: Hybrid...

  • Lead Cook

    1 week ago


    Malvern, United States Wegmans Food Markets Full time

    Schedule:Full timeAvailability:Morning, Afternoon, Evening (Includes Weekends).Age Requirement:Must be 18 years or olderLocation:Malvern, PAAddress:50 Foundry WayPay:$21 - $22.50 / hourJob Posting:10/05/2024Job Posting End:11/04/2024Job ID: R0225584we are a food market where you make the differenceAt Wegmans, we're on a mission to help people live healthier,...