Technical Release Manager with Contact Center Expertise

5 days ago


Malvern, Pennsylvania, United States Empower Professionals Full time
Job Title: Technical Release Manager with Contact Center Expertise

Empower Professionals is seeking a highly skilled Technical Release Manager with expertise in Contact Center solutions, specifically focusing on Agent Assist technologies built on the AWS stack.

This is a 12+ months contract opportunity with a hybrid onsite setup in Malvern, PA.

Key Responsibilities:
  • Lead technical teams to deliver innovative solutions that enhance agent productivity and improve customer experiences.
  • Oversee the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.
  • Manage project timelines, budgets, and resources to ensure successful completion of initiatives.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is a plus.
  • 5+ years of experience in project management, with a focus on contact center technologies and AWS.
  • Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
  • Strong understanding of Contact Center solutions, including Agent Assist technologies, AI/ML integrations, and customer experience strategies.
  • Excellent leadership and team management skills, with the ability to mentor and guide technical teams.
  • Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
  • Exceptional communication and interpersonal skills.


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