Technical Release Manager with Contact Center Expertise
5 days ago
Empower Professionals is seeking a highly skilled Technical Release Manager with expertise in Contact Center solutions, specifically focusing on Agent Assist technologies built on the AWS stack.
This is a 12+ months contract opportunity with a hybrid onsite setup in Malvern, PA.
Key Responsibilities:- Lead technical teams to deliver innovative solutions that enhance agent productivity and improve customer experiences.
- Oversee the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.
- Manage project timelines, budgets, and resources to ensure successful completion of initiatives.
- Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is a plus.
- 5+ years of experience in project management, with a focus on contact center technologies and AWS.
- Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
- Strong understanding of Contact Center solutions, including Agent Assist technologies, AI/ML integrations, and customer experience strategies.
- Excellent leadership and team management skills, with the ability to mentor and guide technical teams.
- Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
- Exceptional communication and interpersonal skills.
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Technical Release Manager
6 days ago
Malvern, Pennsylvania, United States Empower Professionals Full timeJob Title: Technical Release ManagerWe are seeking a highly skilled Technical Release Manager to lead our technical teams in delivering innovative solutions that enhance agent productivity and improve customer experiences in our Contact Center.Key Responsibilities:Oversee the planning, execution, and delivery of Contact Center Agent Assist projects on the...
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Technical Delivery Release Manager
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Technical Product Manager
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Technical Product Manager
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Technical Product Manager
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