Technical Release Manager

7 days ago

Malvern, United States Empower Professionals Full time

Role: Technical Release Manager (Contact Center) / Minimum 15 + years profiles only

Locations: Malvern, PA (Hybrid Onsite)

Duration: 12+ Months Contract

Note: Candidate needs to be in the office 3 Days every week. Local or candidates from Adjacent states only.

Job Description:

  • We are seeking a highly skilled Technical Delivery Manager with expertise in Contact Center solutions, specifically focusing on Agent Assist technologies built on the AWS stack.
  • The ideal candidate will lead technical teams to deliver innovative solutions that enhance agent productivity and improve customer experiences.

Key Responsibilities:

Project Management:

  • Oversee the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.
  • Manage project timelines, budgets, and resources to ensure successful completion of initiatives.

Technical Leadership:

  • Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to design and implement Agent Assist solutions.
  • Serve as the primary technical point of contact for internal and external stakeholders.

Solution Development:

  • Guide the architecture and design of Agent Assist technologies leveraging AWS services (e.g., AWS Lambda, Amazon Lex, Amazon Connect).
  • Ensure solutions meet business requirements and align with best practices for cloud development.

Stakeholder Management:

  • Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations.
  • Foster strong relationships with customers, understanding their needs and driving customer satisfaction.

Quality Assurance:

  • Implement best practices for quality assurance and testing to ensure high-quality deliverables.
  • Monitor project performance and make adjustments as necessary to achieve goals.

Continuous Improvement:

  • Analyze project outcomes to identify areas for improvement and implement lessons learned in future projects.
  • Stay updated on industry trends and AWS advancements to leverage new technologies for Agent Assist solutions.

Qualifications:

  • Bachelor s degree in Computer Science, Information Technology, or a related field; a Master s degree is a plus.
  • 5+ years of experience in project management, with a focus on contact center technologies and AWS.
  • Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
  • Strong understanding of Contact Center solutions, including Agent Assist technologies, AI/ML integrations, and customer experience strategies.
  • Excellent leadership and team management skills, with the ability to mentor and guide technical teams.
  • Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
  • Exceptional communication and interpersonal skills.

Thanks & Regards

Santosh Prajapati

Sr. Technical Recruiter | Empower Professionals

Direct: Ex-371 | Fax:

100 Franklin Square Drive Suite 104 | Somerset, NJ 08873

Certified NJ and NY Minority Business Enterprise (NMSDC)

Technical Release Manager / Contact Center (Minimum 15 + years profiles only)

  • Technical Release Manager

    6 days ago

    Malvern, Pennsylvania, United States Empower Professionals Full time

    Job Title: Technical Release ManagerWe are seeking a highly skilled Technical Release Manager to lead our technical teams in delivering innovative solutions that enhance agent productivity and improve customer experiences in our Contact Center.Key Responsibilities:Oversee the planning, execution, and delivery of Contact Center Agent Assist projects on the...

  • Technical Delivery Release Manager

    7 days ago

    Malvern, United States Ampcus Inc Full time

    Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Technical Delivery Release Manager -Contact CenterLocation(s): Malvern, PA Job Description:JD For Technical Delivery / Release Manager below We are seeking a highly...

  • Technical Delivery

    5 days ago

    Malvern, United States Lorven Technologies, Inc. Full time

    Our client is looking for a Technical Delivery / Release Manager in Malvern, PA (Hybrid) below is the detailed requirement. Role: Technical Delivery / Release Manager Location: Malvern, PA (Hybrid 3 Days onsite 2 Days remote per week) Duration: Long Term Contract Note: We are seeking a highly skilled Technical Delivery Manager with expertise in Contact...

  • Technical Release Manager with Contact Center Expertise

    5 days ago

    Malvern, Pennsylvania, United States Empower Professionals Full time

    Job Title: Technical Release Manager with Contact Center ExpertiseEmpower Professionals is seeking a highly skilled Technical Release Manager with expertise in Contact Center solutions, specifically focusing on Agent Assist technologies built on the AWS stack.This is a 12+ months contract opportunity with a hybrid onsite setup in Malvern, PA.Key...

  • Technical Delivery Release Manager

    5 days ago

    Malvern, Pennsylvania, United States Ampcus Inc Full time

    Job Title: Technical Delivery Release ManagerAmpcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly skilled Technical Delivery Manager to join our team.Job Summary:We are looking for a seasoned Technical Delivery Manager with expertise in Contact Center solutions, specifically focusing on Agent Assist...

  • Technical Release Manager with Contact Center

    7 days ago

    Malvern, United States Empower Professionals Full time

    Role: Technical Release Manager (Contact Center)Locations: Malvern, PA (Hybrid Onsite)Duration: 12+ Months ContractJob Description:We are seeking a highly skilled Technical Delivery Manager with expertise in Contact Center solutions, specifically focusing on Agent Assist technologies built on the AWS stack.The ideal candidate will lead technical teams to...

  • Quality Manager

    3 weeks ago

    Malvern, United States Synerfac Full time

    Management & Organization* Ensure a safe and healthy work environment. Get strong participation from the Quality team to HSE program. Monitor, verify, evaluate, and drive improvement towards site goals.* Ensure staff is qualified, that the initial & continuous training/ GMP education of all personnel is carried out as needed.* Develop people capability &...

  • Adobe AEP Technical Specialist

    4 weeks ago

    Malvern, Arkansas, United States Randstad Digital Full time

    About the RoleWe are seeking a highly skilled Adobe AEP Developer to join our team at Randstad Digital. As a key member of our team, you will be responsible for working closely with data analysts, data engineers, and other stakeholders to deliver high-quality solutions using Adobe Experience Platform.Key ResponsibilitiesCollaborate with data analysts to...

  • Technical Product Manager, IT Director

    3 weeks ago

    Malvern, Arkansas, United States Johnson and Johnson Full time

    Job Title: Technical Product Manager, IT DirectorJohnson & Johnson is seeking a Technical Product Manager, IT Director to be located in Horsham, PA, Malvern, PA or Raritan, NJ.About the Role:We are looking for a highly skilled and experienced Technical Product Manager, IT Director to join our team. The successful candidate will be responsible for leading the...

  • Technical Product Manager

    1 month ago

    Malvern, Pennsylvania, United States Vanguard Full time

    Job SummaryWe are seeking a skilled Technical Product Manager to join our team and contribute to the Polaris program, a major initiative aimed at modernizing our Enterprise Investment Product (EIP) application. As a key member of our team, you will be responsible for leading the development and implementation of new technical products, defining and analyzing...

  • Technical Product Manager

    5 days ago

    Malvern, Pennsylvania, United States Vanguard Full time

    Job SummaryThe Technical Product Manager role at Vanguard is a critical position that contributes to the modernization of our Enterprise Investment Product (EIP) application, specifically the Polaris program. This program aims to remove our mainframe footprint, enhance consumer access to quality product data through the cloud, and optimize data management...

  • Technical Product Manager

    1 month ago

    Malvern, Pennsylvania, United States Vanguard Full time

    About the RoleThe Technical Product Manager - Polaris Program is a key contributor to the modernization of the Enterprise Investment Product (EIP) application. This role is responsible for leading the development and implementation of new technical products, defining and analyzing technical markets, and developing detailed product features and...

  • Technical Product Manager

    4 weeks ago

    Malvern, Pennsylvania, United States Vanguard Full time

    Job SummaryWe are seeking a skilled Technical Product Manager to join our team at Vanguard. As a key member of our Polaris program, you will contribute to the modernization of our Enterprise Investment Product (EIP) application, focusing on removing our mainframe footprint and enhancing consumer access to quality product data through the...

  • Technical Product Manager

    1 month ago

    Malvern, Pennsylvania, United States Vanguard Full time

    About the RoleWe are seeking a skilled Technical Product Manager to join our team and contribute to the Polaris program, a comprehensive initiative aimed at modernizing the Enterprise Investment Product (EIP) application.Key ResponsibilitiesProvide technical product management services on a product, applying functional technical expertise to improve product...

  • Technical Product Manager IT Director

    3 weeks ago

    Malvern, Arkansas, United States Johnson and Johnson Full time

    Job Title: Technical Product Manager, IT DirectorJohnson & Johnson is seeking a highly skilled Technical Product Manager, IT Director to join our team. As a key member of our organization, you will be responsible for leading the development and implementation of IT solutions that drive business growth and innovation.Key Responsibilities:Develop and execute...

  • AWS Contact Center Technical Delivery Manager

    5 days ago

    Malvern, United States Cynet Systems Full time

    We are looking for AWS Contact Center Technical Delivery Manager for our client in Malvern, PA Job Title: AWS Contact Center Technical Delivery Manager Job Location: Malvern, PA Job Type: Contract Job Description: Pay Range: $95hr - $100hr Responsibilities: Project Management:Oversee the planning, execution, and delivery of Contact Center Agent Assist...

  • Technical Director

    4 weeks ago

    Malvern, Pennsylvania, United States Vanguard Full time

    Job Title: Technical DirectorWe are seeking a highly skilled Technical Director to lead our team in building and maintaining our cloud-based API infrastructure on AWS. As a key member of our API Team, you will be responsible for providing technical leadership and expertise to ensure the successful delivery of our projects.Key Responsibilities:Provide...

  • AWS Cloud Contact Center Technical Delivery Manager

    3 days ago

    Malvern, Pennsylvania, United States Cynet Systems Full time

    Job Title: AWS Cloud Contact Center Technical Delivery ManagerWe are seeking a highly skilled AWS Cloud Contact Center Technical Delivery Manager to join our team at Cynet Systems. As a key member of our team, you will be responsible for overseeing the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.Key...

  • Technical Support Supervisor

    5 days ago

    Malvern, Pennsylvania, United States 3SI + Wren Full time

    Job Overview3SI + Wren is seeking a Technical Support Supervisor to oversee the daily operations of our Technical Support Team. This role is responsible for providing guidance and coaching to the staff, improving internal and external customer experiences, managing work volumes, and taking lead on critical departmental projects.The Technical Support...

  • Technical Architect

    3 weeks ago

    Malvern, United States Q1 Technologies, Inc. Full time

    Role - ServiceNow Architect, Employee Center Pro (Mandatory)Location - Malvern, PARole Description: 1) 3+ years of technical architecture experience and at least 2+ or ServiceNow implementation experience.2) Experience in ServiceNow implementations across 2 or more modules, 3) Experience in ServiceNow Back-End and Integrations (Integration HUB, SOAP, REST,...