Desktop Support Specialist

5 days ago

Washington, Washington, D.C., United States vTech Solution Full time
Job Description

The vTech Solution team is seeking a skilled Desktop Support Specialist to join our IT Help Desk team.

Key Responsibilities:
  • Provide technical support to vTech Solution staff and leadership, assisting with hardware and software issues, communicating with non-technical users, and escalating issues as needed.
  • Install, patch, and troubleshoot Windows 7/10 operating systems.
  • Troubleshoot issues with Microsoft 2019 and Office 365 products.
  • Configure and troubleshoot Windows networking (TCP/IP) settings.
  • Escalate issues to next-level support or management as appropriate.
  • Troubleshoot issues with Microsoft Edge and Google Chrome browsers.
  • Provide support using remote tools.
  • Install and troubleshoot a variety of in-house developed and third-party software applications.
  • Troubleshoot desktop and network printer issues.
  • Support Google Workspace products.
  • Support Apple devices (iPad, iPhone).
  • Understand and support Microsoft Active Directory (client-side).
  • Implement hard drive encryption, preferably using Bitlocker and McAfee.
  • Modify system registry as needed.Qualifications:
    • Required Experience:
    • 4 years of experience in PC support (desktop/laptop/thin client).
    • 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
    • 4 years of experience troubleshooting Microsoft 2019.
    • 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
    • 4 years of experience escalating issues to next-level support/management.
    • 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
    • 4 years of experience providing support with remote tools.
    • 4 years of experience installing and troubleshooting a variety of software.
    • Experience in support of Microsoft Office 365 products.
    • Experience in Apple device support (iPad, iPhone).
    • Thorough understanding of Microsoft Active Directory (client-side).
    • Experience with hard drive encryption, preferably Bitlocker and McAfee.
    • Desired Experience:
    • Ability to troubleshoot desktop and network printer issues.
    • Experience with Google Workspace products.
    • Ability to modify the system registry.
    • Education:
    • Preferred: 4-year degree or equivalent technical study.
    • Certifications:
    • Industry certifications (A+, Network+, MCP, etc).
    • Communication:
    • The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

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