Training and Support Specialist

3 weeks ago

Princeton, United States TechLink Systems, Inc. Full time

Training and Support Specialist
(for Faculty Information System (FIS) Implementation Project)

Position Purpose: To support the successful rollout new faculty information system (Interfolio) by developing and providing end-user training, support and documentation. As an integral member of the project team, the person in this position will report to the project manager and work closely with the change readiness lead, functional lead, business solutions analyst and multiple subject matter experts to ensure the adoption, utilization and proficiency of new processes and systems by individuals involved in faculty administration activities including staff in the Office of the Dean of the Faculty (ODoF), faculty and staff in academic units, and potentially staff in administrative departments. This position is hybrid remote.

Responsibilities

Training Development and Facilitation (60%)

  • Work with the functional and change readiness leads to design and implement a training plan to address the needs of the project and ongoing use of the faculty information system
  • Develop and maintain training documentation which includes training documents, PowerPoint presentations, videos and other supporting materials
  • Facilitate training for End Users
  • Conduct both in-person and web-based training events for individuals and groups
  • Schedule and coordinate training sessions with the project team to ensure required knowledge is learned by identified timelines
  • Develop training schedules and manage registrations, locations, attendee confirmations, training evaluations and other related training logistics; maintain records of training activities
  • Collaborate with the project team to enhance training offerings for various audiences
  • Develop teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference work while aligning materials with vendor-supplied resources

End User Support (35%)

  • Work with the functional, change readiness, and technical leads to design and implement a user support plan and process to meet the needs of the project and ongoing use of the faculty information system
  • Provide timely, post-implementation end-user support to answer questions and troubleshoot issues with processes and systems
  • Demonstrate responsiveness and sense of urgency in all end-user interactions
  • Utilize service management system (ServiceNow) for tracking receipt, assignment and resolution of end-user issues and requests
  • Monitor the type and frequency of support requests to inform improvements to end user communications, training, support and documentation
  • Work with the Functional Lead to design and implement procedural and support documentation standards across the team
  • Work with subject matter experts to ensure all documentation is reviewed and kept up-to-date on a regular basis
  • Maintain end-user documentation resources on appropriate websites or knowledge bases

Other (5%)

  • Develop an understanding of ODoF processes and standard operating procedures
  • Other duties, as assigned

Skills and Experience

Minimum qualifications:

  • Bachelor s degree or equivalent professional experience
  • Minimum 3 years experience of classroom facilitation of professional learning
  • Minimum 2 years experience providing end user technology support (assist users with issues concerning the FIS system)
  • Minimum 1 year of experience developing and maintaining end user procedural and support documentation
  • Strong communication skills (written and verbal)
  • Team player with strong interpersonal skills
  • Experience in leveraging virtual training technology
  • Proficiency with technology and systems; ability to quickly learn new systems and processes and effectively train adult learners on these topics
  • Proven expertise using a variety of instructional methods, modalities and training techniques
  • Adept with using MS Office apps
  • Commitment to upholding the University s goals for diversity, equity and inclusivity

Preferred Qualifications:

  • Experience working in higher education
  • Relevant training, support or documentation certifications
  • Experience with faculty information systems
  • Experience using a learning management system such as Canvas or Blackboard
  • Experience using a content management system such as Drupal

Notes:

Soft skills are extremely important for this role since this individual will be interfacing with faculty

Skills and experience for the role
Must Have

  • Demonstrates professional maturity with strong, polished communication skills both in-person and in writing.
  • 3+ years experience facilitating professional learning sessions
  • 2+ years experience providing end user technology support
  • Experience developing and maintaining end user procedural and support documentation
  • Experience with Microsoft Office (Excel, PowerPoint, Word, and Teams)

Strong Preference

  • Experience working in a higher education setting supporting faculty and staff
  • Experience with faculty information systems
  • Experience working with Interfolio

A Plus to Have

  • Experience using a learning management system (e.g. Canvas or Blackboard)
  • Experience using a content management system (e.g. Drupal)
  • Experience creating video content (e.g. Articulate)

  • Training and Support Specialist

    4 days ago

    Princeton, New Jersey, United States RiseIT Full time

    Job Title: Training Design and Support SpecialistJob Summary:RiseIT is seeking a highly skilled Training Design and Support Specialist to join our team. As a key member of our project team, you will be responsible for developing and delivering training programs to support the successful rollout of our new faculty information system (Interfolio).Key...

  • Training Design and Support Specialist

    3 weeks ago

    Princeton, New Jersey, United States J & J Staffing Resources Full time

    Job Title: Training Design and Support SpecialistWe are seeking a highly skilled Training Design and Support Specialist to join our team at Princeton University. The successful candidate will be responsible for developing and delivering end-user training, support, and documentation for the University's new faculty information system.Key...

  • Training Design and Support Specialist

    2 weeks ago

    Princeton, New Jersey, United States J & J Staffing Resources Full time

    Job Title: Training Design and Support SpecialistWe are seeking a highly skilled Training Design and Support Specialist to join our team at Princeton University. The successful candidate will be responsible for developing and delivering end-user training, support, and documentation for the University's new faculty information system.Key...

  • Training Design and Support Specialist

    3 weeks ago

    Princeton, New Jersey, United States J & J Staffing Resources Full time

    Job Title: Training Design and Support SpecialistWe are seeking a highly skilled Training Design and Support Specialist to join our team at Princeton University. The successful candidate will be responsible for developing and delivering end-user training, support, and documentation for the University's new faculty information system.Key...

  • Training Design and Support Specialist

    4 weeks ago

    Princeton, United States RiseIT Full time

    Position: Training Design and Support Specialist Location: Princeton, NJ (Onsite) Duration: 12+ months contract Full Job Description: To support the successful rollout of a new faculty information system (Interfolio) by developing and providing end-user training, support and documentation Training Development and Facilitation Specialist Work with...

  • Training Design and Support Specialist

    4 weeks ago

    Princeton, New Jersey, United States RiseIT Full time

    Job Title: Training Design and Support SpecialistJob Summary:RiseIT is seeking a highly skilled Training Design and Support Specialist to support the successful rollout of a new faculty information system (Interfolio). The ideal candidate will have a strong background in instructional design, adult learning, and technical training. Key...

  • Training Design and Support Specialist

    3 weeks ago

    Princeton, United States J & J Staffing Resources Full time

    **No third parties, C2C or sponsorships available for this position**Our client, Princeton University, is seeking a Training Design and Support Specialist. The Training Design and Support Specialist will support the successful rollout of the University’s new faculty information system by developing and providing end-user training, support, and...

  • Training Design and Support Specialist

    4 weeks ago

    Princeton, United States RiseIT™ Solutions Full time

    Position: Training Design and Support Specialist Location: Princeton, NJLong term contractHybrid (4 days onsite, 1 day remote per week)To support the successful rollout of a new faculty information system (Interfolio) by developing and providing end-user training, support and documentation.Training Development and Facilitation Work with the functional and...

  • Training Design and Support Specialist

    4 weeks ago

    Princeton, United States RiseIT™ Solutions Full time

    Position: Training Design and Support Specialist Location: Princeton, NJLong term contractHybrid (4 days onsite, 1 day remote per week)To support the successful rollout of a new faculty information system (Interfolio) by developing and providing end-user training, support and documentation.Training Development and Facilitation Work with the functional and...

  • Industrial Training Specialist

    1 month ago

    Princeton, United States Kentucky Community and Technical College System Full time

    Industrial Training Specialist Job no: 494763 Work type: Full-time Location: Princeton, KY Categories: Staff Title: Industrial Training Specialist Salary Range: $48,168 Contract Term Length: 12 Months Standard Hours: 37.5 Work Location: Hybrid FLSA Status: Exempt College: Kentucky Fire Commission Campus Location:Department: District 2 Total Rewards Kentucky...

  • Training Design and Support Specialist

    4 weeks ago

    Princeton Junction, United States RiseIT Full time

    Position: Training Design and Support Specialist Location: Princeton, NJ (Onsite) Duration: 12 months contract Full Job Description: To support the successful rollout of a new faculty information system (Interfolio) by developing and providing end-user training, support and documentation Training Development and Facilitation Specialist Work with the...

  • Training and Development Expert

    2 days ago

    Princeton, New Jersey, United States RiseIT Full time

    Job Title: Training Design and Support SpecialistJob Summary: We are seeking a highly skilled Training Design and Support Specialist to join our team at RiseIT.Key Responsibilities:* Support the successful rollout of a new faculty information system* Collaborate with stakeholders to design and deliver training programs* Provide technical support and guidance...

  • Clinical Specialist

    1 month ago

    Princeton, New Jersey, United States Sevita Full time

    About the RoleWe are seeking a skilled Clinical Specialist to join our team at Sevita. As a Clinical Specialist, you will play a vital role in providing high-quality support services to individuals with intellectual and developmental disabilities.Key ResponsibilitiesDevelop and implement individualized support plans to ensure the best possible outcomes for...

  • Windows Desktop Support Specialist

    3 weeks ago

    Princeton, New Jersey, United States Syntricate Technologies Full time

    Windows Desktop Support SpecialistAt Syntricate Technologies, we are seeking a skilled Windows Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our corporate desktops, mobile devices, servers, and applications.Key Responsibilities:Support and maintain Windows 10 and...

  • Network Support Specialist

    3 weeks ago

    Princeton, New Jersey, United States CompuCom Full time

    Job Title: Network Support SpecialistWe are seeking a highly skilled Network Support Specialist to join our team at CompuCom. As a Network Support Specialist, you will be responsible for providing technical support and maintenance for our network infrastructure.Key Responsibilities:Provide technical support and maintenance for network infrastructure,...

  • Healthcare Support Specialist

    2 days ago

    Princeton, Minnesota, United States Fairview Health Services Full time

    Job SummaryThe Healthcare Support Specialist position at Fairview Northland Medical Center is responsible for providing exceptional patient care and administrative support to our healthcare team. This role requires a strong customer service focus, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...

  • Network Support Specialist

    3 weeks ago

    Princeton, New Jersey, United States Excell Full time

    Network Support SpecialistWe are seeking a highly skilled Network Support Specialist to join our team at Excell. As a key member of our network operations team, you will be responsible for ensuring the reliability and performance of our network infrastructure.Key Responsibilities:Configure and troubleshoot network devices, including routers, switches, and...

  • Administrative Support Specialist

    1 day ago

    Princeton, New Jersey, United States Church & Dwight Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Church & Dwight. In this role, you will provide administrative support to the Vice President, Global Quality, and the Global Vice President of Regulatory, and their respective extended leadership teams.As an Administrative Support...

  • Technical Support Specialist

    1 hour ago

    Princeton, New Jersey, United States TWO95 International Full time

    Job SummaryAt TWO95 International, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for managing the onsite delivery of software services, installation, and configuration for customer environments.Key ResponsibilitiesManage the onsite delivery of software services,...

  • Senior Desktop Support Specialist

    3 weeks ago

    Princeton, New Jersey, United States ReqRoute Inc Full time

    Job Title: Senior Desktop Support SpecialistReqRoute Inc is seeking a highly skilled Senior Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide technical support for desktop and laptop hardware and software...