Training Design and Support Specialist

3 weeks ago

Princeton, United States J & J Staffing Resources Full time

**No third parties, C2C or sponsorships available for this position**


Our client, Princeton University, is seeking a Training Design and Support Specialist. The Training Design and Support Specialist will support the successful rollout of the University’s new faculty information system by developing and providing end-user training, support, and documentation. The Training Design and Support Specialist will report to the project manager and work closely with the change readiness lead, functional lead, business solutions analyst, and multiple subject matter experts to ensure the adoption, utilization and proficiency of new processes and systems by individuals involved in faculty administration activities including staff in faculty and staff in academic units, and potentially staff in administrative departments. This is NOT a remote role and candidates must be available to commute to Princeton, NJ.


This is a full-time, hybrid, 1 year position, with a possibility for extension.

Schedule: Monday through Friday.


Pay rate: $50 - $52/hr. Higher pay rates will be available for candidates with experience using Interfolio.


Responsibilities:

  • Work with the functional and change readiness lead to design and implement a training plan to address the needs of the project and ongoing us of the faculty information system.
  • Develop and maintain training documentation including training documents, PowerPoint presentations, videos, and other supporting materials. Facilitate training for End Users.
  • Conduct both in-person and web-based training events for individuals and groups.
  • Schedule and coordinate training sessions with the project team to ensure required knowledge is learned by identified timelines. Collaborate with the project team to enhance training offerings for various audiences.
  • Develop training schedules and manage registrations, locations, attendee confirmations, training evaluations, and other related logistics; maintain records for all training activities.
  • Develop teaching aids, such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference work, while aligning materials with vendor-supplied resources.
  • Work with functional, change readiness, and technical leads to design and implement a user support plan and process to meet the needs of the project and ongoing use of the faculty information system.
  • Utilize ServiceNow for tracking receipt, assignment, and resolution of end-user issues and requests. Provide timely, post-implementation end-user support to answer questions and troubleshoot issues with processes and systems.
  • Work with the functional lead design and implement procedural and support documentation standards across the team.
  • Work with subject matter experts to ensure all documentation is reviewed and kept up-to-date.
  • Maintain end-user documentation resources on appropriate websites or knowledge bases.


Qualifications:

  • Bachelor’s degree required.3 years’ experience of classroom facilitation of professional learning.
  • 2 years’ experience providing end user technology support.
  • 1 year of experience developing and maintaining end user procedural and support documentation.
  • Experience in leveraging virtual training technology.
  • Experience in a higher education setting preferred. Proficiency in MS Office Suite and ServiceNow required. Proficiency in Canvas, Blackboard, and Drupal preferred. Proven expertise using a variety of instructional methods, modalities and training techniques.
  • Ability to work both independently and collaboratively in a fast-paced, team environment.
  • Ability to prioritize workload while meeting multiple requests and deadlines in a consistent and timely manner.
  • Excellent organizational skills and attention to detail.
  • Excellent written and verbal communication skills.


Please forward resume for immediate consideration at

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