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Training Design and Support Specialist

2 months ago


Princeton, United States RiseIT Full time

Position: Training Design and Support Specialist

Location: Princeton, NJ (Onsite)

Duration: 12+ months contract




Full Job Description:

To support the successful rollout of a new faculty information system (Interfolio) by developing and providing end-user training, support and documentation


Training Development and Facilitation Specialist

Work with the functional and change readiness leads to design and implement a training plan to address the needs of the project and ongoing use of the faculty information system
Develop and maintain training documentation which includes training documents, PowerPoint presentations, videos and other supporting materials
Facilitate training for End Users
Conduct both in-person and web-based training events for individuals and groups
Schedule and coordinate training sessions with the project team to ensure required knowledge is learned by identified timelines
Develop training schedules and manage registrations, locations, attendee confirmations, training evaluations and other related training logistics; maintain records of training activities
Collaborate with the project team to enhance training offerings for various audiences
Develop teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference work while aligning materials with vendor-supplied resources



Minimum qualifications:

Minimum 3 years’ experience of classroom facilitation of professional learning
Minimum 2 years’ experience providing end user technology support (assist users with issues concerning the FIS system)
Minimum 1 year of experience developing and maintaining end user procedural and support documentation
Strong communication skills (written and verbal)
Team player with strong interpersonal skills
Experience in leveraging virtual training technology
Proficiency with technology and systems; ability to quickly learn new systems and processes and effectively train adult learners on these topics
Proven expertise using a variety of instructional methods, modalities and training techniques
Adept with using MS Office apps
Commitment to upholding the goals for diversity, equity and inclusivity

Required Education: At least a Bachelor s Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required.