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Caldwell, Idaho, United States Johnson Thermal Systems Full timeJob SummaryThe Refrigeration Quality Assurance Specialist will play a crucial role in ensuring the quality and efficiency of commercial and industrial refrigeration systems at Johnson Thermal Systems. This position requires a strong understanding of refrigeration system flow and operation, as well as excellent analytical and problem-solving skills.Key...
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Caldwell, Idaho, United States Johnson Thermal Systems Full timeJob SummaryThe Refrigeration Quality Assurance Specialist will play a crucial role in ensuring the quality and efficiency of commercial and industrial refrigeration systems at Johnson Thermal Systems. This position requires a strong understanding of the production process and the ability to assess the quality of the product throughout.Key...
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Caldwell, Idaho, United States Johnson Thermal Systems Full timePOSITION:Thermal Refrigeration Quality TechnicianSTATUS:Full-Time/Non-ExemptABOUT US: Established in 2006, Johnson Thermal Systems (JTS) stands as the premier provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We take pride in our American-made products, all designed and manufactured by our dedicated team in...
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Caldwell, Idaho, United States Johnson Thermal Systems Full timePOSITION:Thermal Refrigeration Quality TechnicianSTATUS:Full-Time/Non-ExemptABOUT US: Established in 2006, Johnson Thermal Systems (JTS) stands as the premier provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We take pride in our American-made products, all designed and manufactured by our dedicated team in...
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Refrigeration Quality Assurance Specialist
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Caldwell, United States Johnson Thermal Systems Full timePOSITION: Thermal Refrigeration Quality Technician STATUS: Full-Time/Non-Exempt ABOUT US: Established in 2006, Johnson Thermal Systems (JTS) stands as the foremost provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We take pride in our American-made products, all designed and manufactured by our dedicated team in...
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Refrigeration Quality Assurance Technician
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Caldwell, Idaho, United States Johnson Thermal Systems Full timeRefrigeration Quality Assurance TechnicianSTATUS: Full-Time/Non-ExemptABOUT THE COMPANY:Founded in 2006, Johnson Thermal Systems (JTS) is recognized as a leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. All products are proudly manufactured in the USA, with a dedicated team in Caldwell, Idaho ensuring...
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Refrigeration Quality Assurance Technician
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Caldwell, Idaho, United States Johnson Thermal Systems Full timePOSITION:Refrigeration Quality Assurance TechnicianSTATUS:Full-Time/Non-ExemptABOUT US: Established in 2006, Johnson Thermal Systems (JTS) stands as the foremost provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We take pride in our American-made products, with all equipment designed and manufactured by our...
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Refrigeration Quality Assurance Technician
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Caldwell, United States Johnson Thermal Systems Full timePOSITION: Thermal Refrigeration Quality Technician STATUS: Full-Time/Non-Exempt ABOUT US: Established in 2006, Johnson Thermal Systems (JTS) stands as the foremost provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We take pride in our American-made products, all designed and manufactured by our dedicated team in...
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Refrigeration Quality Assurance Technician
4 weeks ago
Caldwell, United States Johnson Thermal Systems Full timePOSITION: Refrigeration Quality Assurance Technician STATUS: Full-Time/Non-Exempt ABOUT US: Established in 2006, Johnson Thermal Systems (JTS) stands as the foremost provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We take pride in our American-made products, all designed and manufactured by our dedicated team in...
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Refrigeration Quality Assurance Technician
4 weeks ago
Caldwell, United States Johnson Thermal Systems Full timePOSITION: Thermal Refrigeration Quality Technician STATUS: Full-Time/Non-Exempt ABOUT US: Established in 2006, Johnson Thermal Systems (JTS) stands as the foremost provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units. We take pride in our American-made products, with all equipment designed and manufactured by our...
Refrigeration Technical Support Specialist
3 months ago
POSITION: Refrigeration Technical Support Specialist STATUS: Full-Time Exempt
ABOUT US: Founded in 2006, Johnson Thermal Systems (JTS) is the largest and leading provider of Power Packaging, Power Distribution Centers, and Industrial Refrigeration Units.
We are proud to be American made as all equipment is designed and manufactured by our team located in Caldwell, Idaho. As a company, we value quality service and dedication to ensure every job is done right. We believe great work comes from a strong set of values; you can expect to be a part of a workforce committed to generating a difference.
JOB SUMMARY:
Refrigeration Technical Support will provide superior technical support to our OEM’s, non-OEMs, service contractors as well as our sales team, primarily via phone and e-mail. Also assists in providing technical training for our sales teams, contract service companies and customers to enhance their ability to troubleshoot with proficiency on the latest products, of which the design and technology is advancing within the refrigeration industry in general.
WHAT JTS OFFERS:
- Competitive salary with bonus potential.
- Weekly pay
- Direct Deposit
- Generous PTO balance offered (120 hours per calendar year)
- Comprehensive Health/Dental/Vision Insurance that is affordable.
- Wellness benefit through Crunch Fitness
- Career Development.
- 9 paid holidays.
- 401k with an annual employer match of 3%.
- Employee Assistance Program.
- Annual boot allowance
- A fun, fast-paced culture with company events and professional growth opportunities.
- Provide post-sales refrigeration technical support to our customers; contract service companies and installing contractors via phone and/or e-mail.
- Responds to customers in a timely manner to achieve high levels of customer satisfaction.
- Systematically diagnoses field issues, creating thorough field reports that include the process used to diagnose, the measurements and observations collected, and develop a robust conclusion with recommendations on actions to resolve, while minimizing warranty costs.
- Identify quality and performance trends and report to appropriate organization to assure root cause problem resolutions.
- Assist sales team, customers and service contractors technical training.
- Lead the industry in proficiency of new technology, refrigeration equipment and accessories by attending designated training provided by manufacturers and JTS Associates.
- Develop and or source troubleshooting tools for documenting and tracking service calls.
- Participation in developing and maintaining installation, operation and maintenance manuals.
- Maintain familiarity with new products being shipped out.
- Conduct on-site job visits only when necessary.
- Maintain a personal and professional development plan.
- 5 years’ experience in the field of HVACR service.
- Technical knowledge of commercial and industrial refrigeration service and installation.
- Strong working knowledge of electrical /controls/refrigeration / hydronics.
- Technical certification or AA/AS degree preferred.
- Computer experience and proficiency with MS Office.
- Familiar with technical writing and technical manuals.
- Possess good communication as well as organizational skills.
- Have good computer skills and understand operating systems and applications.
- Knowledge of adult training methods and practical approaches to educate experienced as well people new in the field.
- Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
- Ability to travel, if needed. Travel would be very minimal if at all.
- Be able to work independently and be self-motivated.
- Promoting safety as a guiding principle and a regular practice in accomplishing work
- Show the utmost respect for others and be a team player.
- Ability to pass a background and drug screening.
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