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Customer Support Technician II

2 months ago

Gilbert, United States APPLIED MATERIALS Full time

** 70% - 90% Travel Required **

General Profile: Expands skills in own work area within an analytical/scientific method or operational process. Maintains appropriate licenses, training and/or certifications, as needed. Applies experience and skills to complete assigned work within our area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Key Responsibilities

Performs standard Tier 0 installation and service activities. Able to perform routine installation and service activities within established timeframes.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.

Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

Has good understanding of how the team integrates with others
Understands how the assigned duties integrate with others in the team.
Develops responsibility for customer satisfaction within work area.

Leadership

Has no supervisory responsibilities

Problem Solving

Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

​

Impact

Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills

Uses communication skills to exchange of information

Qualifications

Education:

Associate's DegreeSkills

Certifications:

Languages:

Years of Experience:

2 - 4 YearsWork Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)Travel:

Yes, 75% of the TimeRelocation Eligible:

NoReferral Payment Plan:

NoneU.S. Salary Range:

$19.00 - $26.40The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.