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Service & Warranty Field Advocate

2 months ago

Temple Terrace, United States Fieldstone Architecture & Engineering Full time

Synopsis

The Service & Warranty Field Advocate II works in partnership with the SWAT Team to support field visits, site inspection, and is responsible for responding to client issues using Fieldstone's ticketing system.

Duties & Responsibilities:

  • Manages incoming client issues through Fieldstone's ticket system.
  • Performs fieldwork, documentation, photography, research, and drafting tasks of architectural and engineering data as requested by clients or managers.
  • Determines client issues, root cause and repair of the issue.
  • Manages RFI's and submittals.
  • Works with Client to handle permit rejections.
  • Maintains dynamic communication with contractors, clients, staff, and the general public for any architectural, engineering or construction issues.
  • Consistently applies Fieldstone's Quality Control procedures and takes ownership of their work.
  • Maintains and complies with Fieldstone and client-specific standards (CAD, File Management, etc.).
  • Participates in occasional team meetings to help resolve project issues such as coordination, scheduling, and technical concerns.
  • Fosters a culture of external and internal client service.
Required Skills
  • Expert knowledge of residential and/or commercial construction techniques, construction documents, and CAD concepts. Significant knowledge of building codes.
  • CAD/BIM drafting skills required. Proficiency in Revit preferred.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  • Ability to manage and successfully prioritize workload.
  • Consistent ability to successfully meet deadlines.
  • Ability to communicate effectively in writing and verbally.
  • Ability to produce deliverables with little or no guidance other than standards.
Required Experience
  • Education: A.S. in Architecture, Engineering or Construction related field or significant experience in a professional environment drafting residential and/or commercial construction documentation.
  • 3 plus years 2D and 3D experience in AutoCAD Architecture, Revit or Sapphire Build required.
Position Type
  • Full-Time/Regular.