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Help Desk III

3 months ago


Madison, United States Computer Consultants International Full time

JOB REQUIREMENTS: Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments. Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing,login and remote access, to explicit application related support tools such as eWiSACWIS and CARES and KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.. ***** OTHER EXPERIENCE AND QUALIFICATIONS: MANDATORY REQUIREMENTS: IT Service Management tools (Incidents & Service Request) 3 years Active Directory Tools 3 years Microsoft Windows 10/11 3 years Microsoft Office Suite 3 years Network Topology 3 years Local Area Networks (LAN) 3 years Ability to troubleshoot and resolve issues quickly 3 years Able to work independently in a highly collaborative environment 3 years ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: joannem@cci-worldwide.com