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Front Desk and Night Auditor
2 months ago
Benefits:
Life Insurance
Company parties
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
The Metro Inn Detroit Downtown is seeking an engaging, friendly and detail orientated Front Desk and Night Auditor Associate. This individual will provide extraordinary service while creating memorable experiences for our guests filled with the highest quality of hospitality service. Our Night Auditor is also responsible for setting up breakfast each morning.
Responsibilities
Ability to work all shifts, including weekends, evenings and holidays
Greet guests in a friendly manner and follow check-in procedures
Perform all check-in and check-out tasks
Manage online and phone reservations
Handle incoming telephone calls and other guest communication in a discreet fashion
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Communicate with our housekeeping staff to ensure all rooms are clean. Communicate with other departments in a friendly and professional manner
Confirm group reservations and arrange personalized services
Follow set policies
Be aware of local attractions and restaurants and make recommendations to guests
Accurately communicate with other shifts regarding issues arising from day-to-day operations
Customer service attitude
Excellent communication and organizational skills
Reliable transportation
Ability to learn quickly and work in fast paced position with constant guest interaction
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Must possess basic computer skills, i.e. Word, Excel, etc.
Valid driver’s license
Other duties as required