Front Desk Representative

1 month ago

Detroit, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show stopping experiences. You will operate with a large focus on culture by living through our core values.

THE JOB:

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE:$17.90

THE DAY-TO DAY:

  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics

  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs

  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes

  • Partner with Housekeeping and other related departments to meet guest expectations and special requests

  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

THE IDEAL CANDIDATE:

  • One (1) year face to face guest service experience

  • Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

  • Effective listening abilities with strong judgment skills

  • Knowledge of accommodations room capacities and amenities

  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

  • Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally

  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

  • Free meals in our employee dining room

  • Free Parking

  • Child Care Assistance

  • 401K

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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